Jaylah Brice
Rock Hill,SC
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 5+ years of extensive leadership experience in the retail industry. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Utilizes strategic planning to guide team toward achieving organizational goals. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
9
9
years of professional experience
Work History
Team Leader Manager
Walmart
11.2020 - 12.2025
- Led team in achieving operational goals and enhancing customer satisfaction.
- Developed training programs to improve staff performance and efficiency.
- Implemented inventory management processes to reduce shrinkage rates.
- Coordinated scheduling and workload distribution for optimal productivity.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
Customer Service Representative
Walmart
01.2019 - 10.2019
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Trained new staff on product knowledge, company policies, and customer service protocols.
- Streamlined processes for handling returns and exchanges, reducing resolution times significantly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Cashier
Walmart
05.2017 - 01.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Maintained accurate cash drawer and reconciled discrepancies daily.
- Answered questions about store policies and addressed customer concerns.
- Improved efficiency, organized checkout area for optimal workflow.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Education
High School Diploma -
Northwestern High School
Rock Hill, SCBachelor - Medical Social Work
Arizona State University
Tempe, AZ05-2028
No Degree - Elementary Education
South Carolina State University
Orangeburg, SC05-2018
Skills
- Customer focus
- Workload management
- Employee scheduling
- Staff development
- Workforce planning
- Teamwork and collaboration
Timeline
Team Leader Manager
Walmart
11.2020 - 12.2025
Customer Service Representative
Walmart
01.2019 - 10.2019
Cashier
Walmart
05.2017 - 01.2019
High School Diploma -
Northwestern High School
Bachelor - Medical Social Work
Arizona State University
No Degree - Elementary Education
South Carolina State University