Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Jaylah Campbell

San Diego,CA

Summary

Dynamic customer service professional with experience at Amazon, skilled in complaint resolution and account maintenance. Proven ability to implement training processes that enhance service quality. As a CNA, delivered exceptional patient care, demonstrating strong time allocation planning and solution-oriented techniques to meet diverse client needs effectively.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Amazon
09.2023 - 11.2024
  • Responded to customer requests for products, services, and company information.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Implemented and developed customer service training processes.
  • Promptly responded to inquiries and requests from prospective customers.

CNA

River Run Healthcare of Coal Grove
07.2021 - 07.2023
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Education

High School Diploma -

Huntington High School
Huntington, WV

Skills

  • Time allocation planning
  • Account maintenance
  • Complaint resolution
  • Solution-oriented sales techniques

Timeline

Customer Service Representative

Amazon
09.2023 - 11.2024

CNA

River Run Healthcare of Coal Grove
07.2021 - 07.2023

High School Diploma -

Huntington High School

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Jaylah Campbell