Jaylah Canady
Sarasota,FL
Summary
Highly-motivated employee with desire to take on new challenges. I am a committed career seeker with a strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am skilled in working under pressure and providing quality customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Retention Agent
Charter Spectrum
Auburndale, Florida
10.2022 - 08.2024
- Participated in weekly meetings with management team to review progress on retention initiatives.
- Developed and implemented strategies to increase customer loyalty and retention rates.
- Performed outbound calling campaigns to current customers in order to encourage repeat business and loyalty programs participation.
- Monitored customer accounts for any changes in service or usage patterns that could indicate dissatisfaction or attrition risk.
- Facilitated cross-selling opportunities by recommending additional products or services that may be beneficial for the customer.
- Analyzed data from surveys, interviews, focus groups and other research methods to identify potential retention opportunities.
- Provided customer feedback to management team to ensure customer satisfaction.
- Assisted customers with inquiries regarding account information, billing and service-related issues.
- Suggested new products or services based on individual needs identified during conversations with customers.
- Reviewed competitor offerings regularly in order to stay informed about industry trends and pricing structures.
- Resolved customer complaints in a timely manner while maintaining excellent customer service skills.
- Performed customer negotiations to reach fair conclusion for both business and customer.
- Analyzed customer feedback and developed new techniques to ensure customer retention.
- Explained new products and services to customers.
- Resolved customer service or billing issues by exchanging merchandise, refunding money, or adjusting bills.
- Obtained and examined relevant information to validate customer complaints and determine possible causes.
- Conferred with customers to take or enter orders, cancel accounts and gather details of complaints.
- Referred unresolved customer service issues to designated departments for investigation.
Manager
Salems Gyros And More
Auburndale, FL
04.2022 - 09.2022
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Wrapped, dated and labeled food items in storage for safety and freshness.
Department Manager
Mcdonalds, PDI FOODS
Winter Haven, FL
12.2019 - 03.2022
- Handled shift overstock, restocking and inventory control.
- Followed safety protocols and company processes and procedures.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Performed opening and closing duties as part of management team and handled cash management.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Balanced workloads to meet targets without overtaxing employees.
Education
High School Diploma -
Lake Region High School
Eagle Lake, FL05-2022
Skills
- Brand Awareness
- Retention Strategies
- Client Relationship Building
- De-Escalation Techniques
- Upselling strategies
- Customer Segmentation
- Critical thinking
- Problem solving
- Oral and written communication
- Time management
- Computer literate
- organization & teamwork
- interpersonal skills
References
References available upon request.
Timeline
Retention Agent
Charter Spectrum
10.2022 - 08.2024
Manager
Salems Gyros And More
04.2022 - 09.2022
Department Manager
Mcdonalds, PDI FOODS
12.2019 - 03.2022
High School Diploma -
Lake Region High School