JAYLAH DEJESUS
Royersford,PA
Summary
Successfully manages concerns and resolves conflicts to maximize guest satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Strong communication and interpersonal skills for providing superior guest service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Punctual and loving Babysitter offering experience caring for children of all ages.
Overview
6
6
years of professional experience
Work History
Child Care Center Teacher
Bright Horizons
12.2024 - Current
- Contributed to ongoing professional development by attending meetings and trainings related to early childhood education trends and research findings.
- Kept classroom and feeding areas clean, neat, and safe.
- Maintained a safe, nurturing environment for infants by adhering to health and safety regulations.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
- Developed strong relationships with parents to foster trust and open communication regarding their child''s wellbeing.
- Promoted development of social, emotional, and communication skills in infants and toddlers.
- Provided thorough documentation of each child''s day-to-day activities, achievements, concerns, or incidents for both internal records and parental review upon request.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Implemented positive reinforcement techniques to promote desirable behavior among infants and toddlers.
- Managed daily routines efficiently while maintaining flexibility to accommodate any unforeseen changes or challenges throughout the day.
- Supported the emotional needs of infants and toddlers through consistent care, comfort, and validation of feelings.
- Enhanced infant and toddler cognitive development through play.
- Provided structured daily routines that balanced physical activity, cognitive development, social-emotional growth, and rest periods.
- Worked closely with fellow teachers to share ideas, exchange feedback, and collaborate on curriculum planning efforts across classrooms.
- Collaborated with parents to establish consistent routines and maintain open communication channels for optimal child support.
- Supported children during transitions between activities or environments by providing clear instructions and guidance as needed.
Family Babysitter
Family Members
01.2019 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Watched/ Supervised more than 5 children at one time with ease.
GUEST SERVICE REPRESENTATIVE
Target
09.2023 - 12.2024
- Welcomed guests on arrival, displaying professional and friendly approach
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates
- Completed tasks in a timely manner, to maintain smooth organized workspace.
SERVER
Elmwood Park Zoo
05.2021 - 08.2022
- Served food and beverages promptly with focused attention to customer needs
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions
- Maintained a clean and orderly dining area for an enjoyable guest experience
- Transported and served food with care to maintain a clean and orderly workplace.
TEAM LEADER
Rally House
11.2021 - 03.2022
- Supervised team members to confirm compliance with set procedures and quality requirements
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
- Built strong relationships with customers through positive attitude and attentive response
- Managed conflict resolution among team members, fostering a positive and collaborative work environment
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
Norristown Area High School
Norristown, PA06.2024
Skills
- Customer Service
- Detail Oriented
- Patience and Empathy
- Computer Skills
- Issue Resolution
- Hygiene and Cleanliness
- Guest accommodations
- Food and Beverage Area
- Setup
- Strong Work Ethic
- Child Supervision
- Maintaining safe environment
- Following Directions
Timeline
Child Care Center Teacher
Bright Horizons
12.2024 - Current
GUEST SERVICE REPRESENTATIVE
Target
09.2023 - 12.2024
TEAM LEADER
Rally House
11.2021 - 03.2022
SERVER
Elmwood Park Zoo
05.2021 - 08.2022
Family Babysitter
Family Members
01.2019 - Current
Norristown Area High School
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