JAYLAH DILLINGHAM
Cincinnati,OH
Summary
Motivated entry-level phlebotomy professional with completed phlebotomy training and a certificate from USA Phlebotomy. Brings healthcare laboratory experience, customer service experience, and a friendly, patient-focused communication style. Eager to support a healthcare team by helping patients feel comfortable while following proper specimen collection, labeling, and safety procedures.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Laboratory Technician
Good Samaritan
Cincinnati, Ohio
08.2025 - Current
- Operated laboratory equipment and adhered to Good Samaritan safety procedures to maintain a safe working environment.
- Collected, labeled, and logged samples for accurate specimen tracking.
- Supported laboratory operations in a healthcare setting by adhering to workplace procedures and ensuring accuracy in tasks while collaborating with the healthcare team.
- Cleaned work areas and maintained sterile supplies to ensure readiness for daily lab operations.
Team Member / Customer Service
White Castle
Cincinnati, OH
05.2024 - 08.2025
- Assisted customers and collaborated with team members to uphold service and cleanliness standards in a fast-paced environment.
- Communicated with cashiers and team members to coordinate order flow.
- Assembled orders based on kitchen tickets and customer requests.
- Maintained cleanliness of surfaces, utensils, and equipment to ensure safe and hygienic work conditions.
- Coordinated order flow with cashiers and team members to enhance overall service efficiency.
Retail Associate
Rainbow Shops
Cincinnati, Ohio
10.2024 - 12.2024
- Developed customer service, communication, teamwork, and multitasking skills while enhancing daily retail operations. Employer name and dates to be added.
- Restocked apparel and accessories from Rainbow Shops shipments to ensure product availability.
- Maintained organized sales floor through efficient folding, hanging, and recovery tasks to improve shopping experience.
- Restocked apparel and accessories from Rainbow Shops shipment deliveries.
Team Member / Customer Service
Panera Bread
Cincinnati, Ohio
07.2021 - 02.2024
- Delivered friendly customer service in fast-paced environment, effectively communicating with customers and coworkers to create welcoming experience.
- Managed cash register and processed payment transactions accurately, contributing to smooth operation of service.
- Prepared menu items by adhering to restaurant recipes and food safety standards, ensuring quality and consistency.
Education
Phlebotomy Training
Phlebotomy USA
10.2026 - 11.2026
High School Diploma -
Mount Healthy High School
Skills
- Laboratory equipment operation
- Specimen handling & labeling
- Infection prevention
- Phlebotomy fundamentals
- Healthcare team collaboration
- Laboratory customer care
- Attention to detail
- Time management
- Patient communication
- Patient-focused communication
Personal Information
Title: PHLEBOTOMY PATIENT CARE HEALTHCARE SUPPORT
Certification
- USA Phlebotomy — Phlebotomy Training Certificate
- Completed phlebotomy training; certificate earned. Completion date: add month/year.
- Relevant training areas: venipuncture fundamentals, patient identification, specimen handling and labeling, infection prevention, sharps safety, and professional patient interaction.
Timeline
Phlebotomy Training
Phlebotomy USA
10.2026 - 11.2026
Laboratory Technician
Good Samaritan
08.2025 - Current
Retail Associate
Rainbow Shops
10.2024 - 12.2024
Team Member / Customer Service
White Castle
05.2024 - 08.2025
Team Member / Customer Service
Panera Bread
07.2021 - 02.2024
High School Diploma -
Mount Healthy High School