Summary
Overview
Work History
Education
Skills
Timeline
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Jaylah Gentry

Lawrenceville,GA

Summary

Proven track record in enhancing quality and efficiency at Atlanta Cheesecake Company, leveraging skills in testing procedures and root cause analysis. Demonstrated leadership and teamwork, significantly improving compliance and safety protocols. Excelled in rigorous environments, achieving notable improvements in product standards and team performance. Outstanding communication among all facilities and dependable for tracking the correct information needed for further and consistent close evaluations.

Overview

7
7
years of professional experience

Work History

Quality Assurance Technician

Atlanta Cheesecake Company
03.2023 - Current
  • Communicate with other departments within the company on out-of-specification products and materials, foreign material issues, and other matters of incompliance.
  • Worked flexible schedule and extra shifts to meet business needs while enrolled in college as a full-time student.
  • Conduct root cause analyses for identified defects, implementing preventive measures to minimize recurrence rates.
  • Maintain retain samples of finished products
  • Collect product weight reports, label inspection reports, visual evaluation
  • Perform microbiological tests, analytical tests, product evaluations on raw materials and finished products for compliance to specifications and policy.
  • Perform sensory evaluations on finished and raw products in the QA Lab.
  • Participate in continuous improvement meetings, training meetings, seminars that are required.
  • Perform monthly GMP audits, Pest trap inspection. Exterior doors check, Safety Audits, Expiring Raw Materials check, collect water samples, and updating the QA Informative Board.
  • Prepare reports and providing assistance for deficiencies resulting from sanitation audits and environmental monitoring.
  • Ensure compliance through all facilities of food safety regulations and policy, SOPs (Standard Operational Procedures), GMPs and sanitation standards. Take immediate action to these noncompliant issues and notify the appropriate supervisor and/or manager.

Finishing Line Operator

Atlanta Cheesecake Company
04.2023 - 07.2023
  • Ensured a safe work environment by adhering to company safety policies and procedures at all times.
  • Demonstrated flexibility by adapting to changing production schedules or requirements as needed by communicating with the Line Supervisor.
  • Communicating to the Line Supervisor with any issues or concerns about missing Product, Foreign Materials, low count of materials and equipment to efficiently run product on the line.
  • Played an integral role in achieving plant-wide sustainability goals through responsible use of resources and waste reduction efforts.
  • Worked with fellow employees when adjusting machines to increase productivity for runs.

Cashier

Sam's Club
11.2022 - 03.2023
  • Greeted every member entering the Club with a great attitude all while eager to assist anyone on finding a certain location in the Club or finding whom they need to speak with.
  • Helped members at the Service Desk with creating memberships, creating plus memberships, offering credit cards during promotional periods (including cash back), paying credit card bills, finding items in the facility by walking the customer(s) for requested item(s).
  • Worked flexible schedule while enrolled in college as a full-time student.
  • Built relationships with members through countless interactions in person/ over the phone, for continued business.
  • Restocked and organized merchandise through the shift and before the end of the shift.
  • Answered questions for those at the Service Desk and simultaneously assisting members in the Club.
  • Organized the items in a shopping cart(s) for all members while pursuing the best membership and credit card deals for that member.
  • Monitored the Self Checkout area for members who attempted to make false purchases on their way out.
  • Volunteered to work with other departments within the Club when there was downtime from duties fulfilled at the front of the Club.
  • Thoroughly counted the cash drawer before the beginning of the shift and before the end of the shift.

Cafe Associate

Sam's Club
01.2021 - 07.2021
  • Exceeded customer expectations by providing welcoming environment and prompt and friendly service to all customers and members.
  • Maintained clean and presentable cafe by wiping, sanitizing, and replenishing supplies frequently to support workflow efficiency and employee job tasks.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Checked proper temperature of food between every hour to two hours to maintain food safety standards and reduce illness.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Built and broke down display cases, secured, and returned product to storage space to assist with opening and closing duties.
  • Worked with a flexible schedule according to Club hours and holidays affecting store hours.
  • Replenished products daily for optimal freshness and visibility.
  • Managed cash register operations, ensuring accurate transactions and balancing end-of-day reports.
  • Supported training of new staff members, sharing best practices for success in their roles.

Produce Associate

Sam's Club
04.2020 - 01.2021
  • Stocked fruits and vegetables and removed old or poor quality products.
  • Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
  • Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Assisted with weekly inventory counts.
  • Collaborated with fellow associates to maintain adequate stock levels during peak shopping hours, minimizing customer wait times.
  • Checked product shelves to review for proper price labels and handled price changes when requested by management.
  • Removed waste, and spoiled products from the Produce Department holding area and Produce Refrigerators.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Contributed to team success by consistently meeting or exceeding individual productivity goals for stocking and organizing merchandise.
  • Rotated weekly schedule as needed with Produce Department Supervisor, Team Leads, and Managers.

Back of House Team Member

Chick-fil-A
02.2020 - 03.2020
  • Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
  • Trained with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
  • Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
  • Performed shift side work as necessary to maintain kitchen output during peak service times.
  • Removed garbage, compost, and recycling, and placed in designated container areas.
  • Checked use by dates on food and beverage stock and maintained record of wasted items.
  • Prepared food while following safe food handling procedures.
  • Kept track of dietary restrictions for guests with allergies or specific needs to avoid cross-contamination of ingredients during meal preparation.
  • Washed dishes. maintained clean work areas at all times and organized kitchen for prompt service.

Front End Associate

Chick-fil-A
04.2019 - 07.2019
  • Operated cash register, and order-storing IPads, for cash, check and credit card transactions with excellent accuracy skills.
  • Helped all guests complete orders and purchases in the restaurant, over the phone, and on the CFA App. Have also helped inform a number of guests of our reward programs such as the Chick-fil-A App.
  • Welcomed and engaged with all guests entering our restaurant
  • Worked flexible schedule and extra shifts to meet business needs.
  • Followed along food safety regulations (especially during COVID-19) and maintained a safe environment for all employees and guests.
  • Participated in Father-Daughter Dinner Nights, Cow Appreciation Days.
  • Actively trained new employees in the facility and worked with supervisors for growth in providing the best service in all areas.
  • Always "Go the Extra Mile" for our guests so that they would always feel cared for.
  • Performed carry-out and order preparation for pick-up by packaging and loading customer purchases.

Front End Associate

Chick-fil-A
03.2017 - 04.2019
  • Operated cash register, and order-storing IPads, for cash, check and credit card transactions with excellent accuracy skills.
  • Helped all guests complete orders and purchases in the restaurant, over the phone, and on the CFA App. Have also helped inform a number of guests of our reward programs such as the Chick-fil-A App.
  • Welcomed and engaged with all guests entering our restaurant
  • Worked flexible schedule and extra shifts to meet business needs.
  • Followed along food safety regulations (especially during COVID-19) and maintained a safe environment for all employees and guests.
  • Participated in Father-Daughter Dinner Nights, Cow Appreciation Days.
  • Actively trained new employees in the facility and worked with supervisors for growth in providing the best service in all areas.
  • Always "Go the Extra Mile" for our guests so that they would always feel cared for.

Education

Bachelor of Science - Anthropology

Kennesaw State
Kennesaw, GA
06.2025

High School Diploma -

Mountain View High School
Lawrenceville, GA
05.2019

Skills

  • Testing Procedures
  • Auditing
  • Root Cause Analysis
  • Professionalism and Courtesy
  • Teamwork and Positive Attitude
  • Sampling
  • Money Handling
  • Safety Precautions
  • Documentation skills
  • Recordkeeping requirements
  • Time Management
  • Data Recording

Timeline

Finishing Line Operator

Atlanta Cheesecake Company
04.2023 - 07.2023

Quality Assurance Technician

Atlanta Cheesecake Company
03.2023 - Current

Cashier

Sam's Club
11.2022 - 03.2023

Cafe Associate

Sam's Club
01.2021 - 07.2021

Produce Associate

Sam's Club
04.2020 - 01.2021

Back of House Team Member

Chick-fil-A
02.2020 - 03.2020

Front End Associate

Chick-fil-A
04.2019 - 07.2019

Front End Associate

Chick-fil-A
03.2017 - 04.2019

Bachelor of Science - Anthropology

Kennesaw State

High School Diploma -

Mountain View High School

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Jaylah Gentry