Jaylah Hogg
Dolton,IL
Summary
Hardworking Customer Service Representative Supervisor maintains and enhances customer service by delivering systems and procedures and supervising staff. Communicative and responsible team leader builds productive and positive relationships with employees and customers to improve retention and loyalty. Consistently promotes company values and culture through all interactions.
Overview
5
5
years of professional experience
Work History
Customer Service Representative Supervisor
Standard Parking Plus
07.2022 - Current
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Car Flagger
Standard Parking Plus
08.2019 - Current
- Ensured proper usage of signaling devices, including stop/slow paddles, flags, and radios for effective communication among team members.
- Used flagging tools such as stop and slow paddle and red flag.
- Assisted in setting up traffic control plans according to project specifications and local regulations, maintaining orderly work zones.
- Accustomed to nighttime flagging in high traffic areas.
Education
No Degree - Psychology Pre-med With A Minor in Chemistry
University of Illinois At Chicago
Chicago, IL05.2026
Skills
- Training and mentoring
- Goal-Oriented
- Team Leadership
- Complex Problem-Solving
- Active Listening
- Communicative
- Caring
- Versatile
Hobbies
Singing and Volunteering
Timeline
Customer Service Representative Supervisor
Standard Parking Plus
07.2022 - Current
Car Flagger
Standard Parking Plus
08.2019 - Current
No Degree - Psychology Pre-med With A Minor in Chemistry
University of Illinois At Chicago
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