Jaylah Jamison
Houston,TX
Summary
Driven by a proven track record in relationship building and superior attention to detail. Constantly excelling in previous positions by enhancing customer experiences and boosting spa retail sales. Friendly and reliable Esthetician with advanced training in microdermabrasion, chemical peels, waxing and facials. Desiring a role in a day or medical spa. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
11
11
years of professional experience
Work History
Esthetician
European Wax Center
05.2023 - 08.2024
- Fostered friendly, warm, and exceptional customer experience.
- Stocked treatment rooms with proper supplies.
- Analyzed skin condition and made appropriate product recommendations.
- Advised clients on proper home-care regimens.
- Maintained clean and sanitary workspace.
- Waxed approximately 15-25 clients daily, various bodies using hard waxes.
Bartender
Lyric Market
09.2022 - 05.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained four new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Project Manager
Lowes Home Improvment
08.2021 - 08.2022
- Identified plans and resources required to meet project goals and objectives.
- Planned, designed, and scheduled phases for large projects.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Maintained open communication by presenting regular updates on project status to customers.
Bar Manager
Club Paradise
04.2018 - 09.2019
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Receptionist Manager
16th Street Brake Shop
08.2015 - 04.2018
- Improved office operations by automating client correspondence, record tracking and data communications.
- Completed bi-weekly payroll for 8 employees.
- Organized and updated databases, records and other information resources.
- Created organized filing system to manage department documents.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Emergency Roadside Assistant
GEICO
01.2014 - 08.2015
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Assisted in resolving customer complaints and grievances.
- Answered phone calls and responded to customer emails.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Responded proactively and positively to rapid change.
- Awarded top agent after three months.
Education
Associate of Applied Science - Nursing
San Jacinto College District
Pasadena, TX05.2027
No Degree - Esthetician
Aveda Fredric's Instutute
Indianapolis, IN04.2018
Skills
- Spa retail sales
- Social Media Marketing
- Chemical facial peels
- Relationship building and management
- Excellent team player
- Sales background
- Consultations
- Superior attention to detail
- Retail Sales
- Appointment Scheduling
- Account updating
- Building rapport
- Product Knowledge
- Dispute Resolution
Timeline
Esthetician
European Wax Center
05.2023 - 08.2024
Bartender
Lyric Market
09.2022 - 05.2023
Project Manager
Lowes Home Improvment
08.2021 - 08.2022
Bar Manager
Club Paradise
04.2018 - 09.2019
Receptionist Manager
16th Street Brake Shop
08.2015 - 04.2018
Emergency Roadside Assistant
GEICO
01.2014 - 08.2015
Associate of Applied Science - Nursing
San Jacinto College District
No Degree - Esthetician
Aveda Fredric's Instutute
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