Summary
Overview
Work History
Education
Skills
Timeline
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Jaylah McCoy

Amelia,VA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Pharmacy Technician

Walgreens
02.2022 - Current
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.

Customer Service Representative

Maximus Call Center
05.2020 - 01.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.

Cashier

JCPenney
03.2017 - 04.2020
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Education

High School Diploma -

Huguenot High School
Richmond, VA
06.2019

Skills

  • Drug utilization review
  • Insurance Verification
  • Data Entry
  • HIPAA
  • Regulatory Compliance
  • Processing payments
  • Microsoft Word
  • Answering customer questions
  • Healthcare regulations

Timeline

Pharmacy Technician

Walgreens
02.2022 - Current

Customer Service Representative

Maximus Call Center
05.2020 - 01.2022

Cashier

JCPenney
03.2017 - 04.2020

High School Diploma -

Huguenot High School

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Jaylah McCoy