Jaylah McIntosh
Chandler ,US
Summary
Achieved high levels of customer satisfaction by implementing service best practices. Maximized operational efficiency while maintaining quality standards in a busy service environment. Cultivated memorable experiences for guests through attentive and personalized service.
Overview
5
5
years of professional experience
Work History
Bartender/Server
Samsara
Phoenix, AZ
07.2023 - Current
- Handled reservations, bookings and deposits.
- Bottle service
- Double-checked guests identification before serving alcoholic beverages.
- Demonstrated genuine hospitality while greeting and serving guests.
Cocktail Waitress
Toca Madera
Scottsdale, AZ
03.2022 - 07.2023
- Maintained a positive reputation for order efficiency and accuracy, earning numerous referrals from happy customers.
- Managed food resources, memorized orders, and wrote guests food orders on slips in a fast pace restaurant.
- Built strong relationships with many frequent patrons to cultivate guest loyalty.
- Worked in high volume sections with large party’s.
Server
North Italia Restaurant
Gilbert, AZ
03.2021 - 07.2022
- Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies.
- Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies.
- Fine Dining
- Resolved issues in a professional and timely manner, resulting in higher customer satisfaction ratings.
Education
Bachelor of Science - Criminal Justice
Arizona State University
Tempe, AZ01.2023
Skills
- Efficient in high-volume dining environments to ensure quality service delivery
- Executed cash handling procedures with precision and accountability
- Mastered memorization of daily specials to enhance customer service experience
- Assisted in providing knowledgeable wine service to guests and facilitated wine pairings to enhance dining experiences
- Demonstrated proficiency in delivering exceptional hospitality services to ensure an unforgettable experience for guests
- Leveraged sales expertise to drive revenue growth and enhance client relationships
Timeline
Bartender/Server
Samsara
07.2023 - Current
Cocktail Waitress
Toca Madera
03.2022 - 07.2023
Server
North Italia Restaurant
03.2021 - 07.2022
Bachelor of Science - Criminal Justice
Arizona State University