Jaylah Michael
Fairmont,WV
Summary
I am newly 22' Graduated student from Fairmont State University. I hold a Bachelors Degree in Health and Human Performances with my Exercise Science B.S. My goal is to further my education in the field of the, Sports Medicine, Pediatrics Orthopedics or Clinical Exercise Physiology . I am hoping to extend my learning by working with professionals in these similar field. I have been employed at J.W. Ruby Memorial Hospital for a year now and since then I learned how to network and become innovative with my learning skills. By working at the hospital I have obtained more knowledge and experience than I have before.
Overview
5
5
years of professional experience
Work History
Med Surg Unit Clerk
J.W. Ruby Memorial Hospital
Morgantown, WV
04.2023 - Current
- Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
- Assisted nursing and medical staff in clerical duties to support patient care.
- Answered phones to transfer calls or relay messages to patients or staff.
- Screened calls and collected messages for unit personnel to promote team efficiency.
- Participated with health care team to deliver quality and customer-focused health care to patients.
- Maintained confidentiality of patient records in accordance with HIPAA regulations.
- Prepared discharge summaries following completion of a patient's stay in the facility.
- Greeted patients, answered phone calls, and provided general information to visitors.
- Notifies referring physician of admission as requested
- Accurately prepares patient identification bands and name tags
Bass Pro Shop Apparel Outfitter
Bass Pro Shops
Morgantown, WV
03.2023 - 01.2024
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Ensured store shelves were stocked with a wide variety of merchandise.
- Analyzed customer feedback data to identify areas for improvement within the organization.
- Assisted customers with selecting the most appropriate outdoor gear for their needs.
- Resolved any customer complaints in a professional manner.
- Helped customers by answering questions and locating merchandise.
Clerk Processor
Advantage Health and Wellness
Morgantown, WV
03.2023 - 10.2023
- Maintained confidentiality of sensitive information at all times.
- Compiled and organized reports for review by management personnel.
- Updated existing records with new information when received from customers or other sources.
- Created new accounts in the organization's database system following established procedures.
- Performed data entry and filing of documents into the organization's records system.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Managed client relationships by providing excellent customer service.
- Provided support to team members as needed on various tasks or projects.
- Checked clients into the correct services.
- Organized client charts for the work day and following day
- Give report to staffing about insurance appointments, scheduling new services and about resolutions on patients progress in Physical therapy.
Froyo Factory Crew Member
Froyo Factory
Fairmont, WV
07.2021 - 11.2022
- Served food quickly for positive guest experiences.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Organized and restocked supplies to support operations and team productivity.
- Stocked shelves and cases with new or transferred items.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Maintained safe food handling practices to prevent germ spread.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Count draw at the beginning of the shift and end to ensure total matched with total ending draw count for the night shift.
Concessions Worker
Mcparc
Fairmont, WV
06.2022 - 08.2022
- Quickly and efficiently processed payments and made accurate change.
- Maintained exceptional standards of customer service during high-volume, fast-paced operations.
- Correctly received orders, processed payments and responded appropriately to guest concerns.
- Cleaned concession area including counters, floors, equipment, and utensils.
- Kept track of stock rotation so that older products are used first while maintaining freshness of new stock items.
- Calculated daily sales totals and reported figures to management team at the end of each day's work shift.
- Followed company procedures for opening and closing concession stands.
Athletic Training Internship
HealthWorks Rehab & Fitness
Fairmont, WV
11.2021 - 06.2022
- Wrote procedures, reports and technical documents in easy-to-understand terminology.
- Handled incoming and outgoing supplies and packages and routed to appropriate personnel.
- Conducted interviews with athletes to gain insights into their experiences.
- Compiled weekly reports on athletes injury status, games and practices.
- Developed relationships with coaches from opposing teams , parents and student athletes.
- Presented a powerpoint slide project for the end of the semester Internship Project.
Physical Therapy Volunteer
Country Roads Physical Therapy
Fairmont, WV
05.2019 - 07.2019
- Greeted patients upon arrival and escorted them to their treatment rooms with Physical Therapist or Physical Therapist Assistance Present.
- Participated in one-on-one or group therapeutic activities with patients under the guidance of a physical therapist or assistant.
- Monitored patient progress by taking notes during sessions.
- Supervised physical therapist assistants during treatment sessions.
- Took notes from Physical Therapist or Physical Therapist Assistance.
Bruh's Backyard BBQ
- Prepare and make food.
- Clean dining area and kitchen area.
- Monitor food preparations,
- Cash and debit transactions
- Stock shelves
- Count inventory on the shelf'
- Help maintain a clean work environment through out the day.
- Good customer service
- Count drawer at closing of the shift.
- Communicate with costumers and workers.
Education
BA in Exercise Science - Health And Human Performance
Fairmont State University
Fairmont, WV11-2022
High School Diploma -
Fairmont Senior High School
Fairmont, WV01.2018
Some College (No Degree) -
Penn State Fayette Elbery Campus
Skills
- Clerical Support
- Research
- Building rapport
- Communication
- Leadership
- Teamwork
- Creativity
- Adaptability
- Computer Skills
- Customer Service
- Training & Development
Awards Received
2 year Letterman in Track for Fairmont Senior High School
1st Place 2018 PSUAC Volleyball Conference Championship , Penn State Fayette
3rd Place in Nationals for 2018 USCAA Penn State Fayette Volleyball
3rd place winner of Penn State Fayette' , Spring learning fair: Semester-Long Research Group project
Timeline
Med Surg Unit Clerk
J.W. Ruby Memorial Hospital
04.2023 - Current
Bass Pro Shop Apparel Outfitter
Bass Pro Shops
03.2023 - 01.2024
Clerk Processor
Advantage Health and Wellness
03.2023 - 10.2023
Concessions Worker
Mcparc
06.2022 - 08.2022
Athletic Training Internship
HealthWorks Rehab & Fitness
11.2021 - 06.2022
Froyo Factory Crew Member
Froyo Factory
07.2021 - 11.2022
Physical Therapy Volunteer
Country Roads Physical Therapy
05.2019 - 07.2019
Bruh's Backyard BBQ
BA in Exercise Science - Health And Human Performance
Fairmont State University
High School Diploma -
Fairmont Senior High School
Some College (No Degree) -
Penn State Fayette Elbery Campus