Jaylan Alexander
Memphis,TN
Summary
Dynamic leader with a proven track record at Jimmyjohns, adept in strategic planning and team leadership. Excelled in enhancing operational efficiency and fostering a collaborative environment. Skilled in expense tracking and performance management, achieving significant improvements in team productivity and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Material Handler Team Lead
Federal Express
Memphis, TN
07.2024 - Current
- Maintained accurate records related to delivery schedules, orders received, quality control checks.
- Adhered to strict safety guidelines while loading and unloading materials from trucks or other transport vehicles.
- Inspected material handling equipment for proper functioning prior to use by employees.
- Assigned tasks and workloads to team members based on their abilities, availability and priority levels.
- Identified areas of improvement within the team's processes or operations in order to increase efficiency.
- Conducted regular meetings with team members in order to review progress on projects or discuss any issues.
Assiant Manger
Jimmyjohns
Memphis, TN
06.2021 - 12.2024
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Created monthly reports for senior management summarizing operational performance metrics.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Ensured compliance with regulatory requirements and industry standards.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Managed risk by developing and implementing effective risk management strategies.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Monitored staff performance and addressed issues.
- Analyzed market trends and competitor activity to inform business strategy.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Recruited and hired qualified candidates to fill open positions.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assigned work and monitored performance of project personnel.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Evaluated individual and team business performance and identified opportunities for improvement.
Plumber's Assistant
Family Business
Memphis, TN
07.2020 - 07.2023
- Assembled and connected water supply lines, waste disposal systems and related equipment according to specifications provided by plumber.
- Cleaned and maintained tools used by plumber on job sites.
- Tested installed pipes for leaks using pressure gauges and and or other testing devices.
- Repaired minor leaks in piping systems using appropriate repair techniques.
- Followed directions from the lead plumber closely at all times.
- Performed regular inspections of worksites for hazards or unsafe conditions prior to beginning work activities.
- Maintained records of all work performed on each job site.
- Assisted plumber in preparing and laying out materials for plumbing jobs.
- Ensured that all safety procedures were followed while working on a job site.
- Carried and maneuvered heavy objects such as tubs, dishwashers and toilets at customer locations.
- Tested and checked systems to locate and correct leaks.
- Provided assistance to plumber with installation of pipes, fittings and fixtures.
- Assisted with installation of systems, components and construction materials into new and remodeled buildings.
- Helped plumber work efficiently by carrying and organizing supplies, tools and equipment.
- Operated power tools such as saws, drills, grinders, safely when required.
- Identified and located required tools prior to starting each project.
Team Lead
Urban Air Adventure Park
Memphis, TN
06.2020 - 06.2022
- Provided support to junior staff during peak periods of workloads.
- Maintained accurate records of employee attendance and task completion times.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Monitored team performance against targets, taking corrective action where necessary.
- Assessed market trends and competitor strategies to inform team direction and focus.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Managed conflict resolution within the team to maintain a positive work environment.
Education
High School Diploma -
Central High School
Memphis, TN05-2024
Skills
- Expense Tracking
- Strategic Planning
- Contract Management
- Performance Management
- Financial Management
- Marketing
- Team Leadership
- Staff Management
- Brand Management
Accomplishments
- Team caption of memphis central football team class of 2024
Timeline
Material Handler Team Lead
Federal Express
07.2024 - Current
Assiant Manger
Jimmyjohns
06.2021 - 12.2024
Plumber's Assistant
Family Business
07.2020 - 07.2023
Team Lead
Urban Air Adventure Park
06.2020 - 06.2022
High School Diploma -
Central High School