Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
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Jaylan Barard

Atlanta,GA

Summary

Dedicated and results-driven customer service professional with a proven track record of enhancing customer experiences and driving process improvements. Experienced in conducting case studies for major companies, including Arby's, Atlanta Hawks, and FedEx, to optimize service delivery. Eager to apply problem-solving skills and customer relations expertise in a creative role where it can make a measurable impact.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Kayes Fab Hair
06.2024 - Current
  • Provided personalized customer service to enhance client satisfaction, resulting in 7% increase in repeat business.
  • Collaborated with team members to streamline service operations, reducing response times by around 20%.
  • Assisted in developing strategies to improve overall customer engagement and brand loyalty.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Cashier

Ingles Supermarket
06.2022 - 12.2022
  • Assisted over 100 customers daily with purchases and inquiries, improving satisfaction scores by 3.4%.
  • Trained new staff on customer service best practices, reducing transaction errors
  • Managed cash registers and daily reconciliations with 100% accuracy.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.

Freelance Case Studies

Arby’s, Atlanta Hawks, Excel Credit Union, FedEx
08.2021 - 05.2022
  • Conducted comprehensive case studies for Arby’s, Atlanta Hawks, Excel Credit Union, Spanx, and FedEx, identifying areas for service improvement.
  • Presented actionable insights that led to a 4.1% improvement in customer satisfaction metrics for these companies.
  • Collaborated with cross-functional teams to implement recommendations, improving overall service efficiency.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Education

High School Diploma -

Norcross Highschool
Norcross, GA
05.2022

Skills

    Hard Skills

  • Case Study Analysis
  • Customer Service Optimization
  • Process Improvement
  • Data Collection & Reporting
  • Microsoft Office Suite

    • Soft Skills

  • Clear and Efficient Communication
  • Problem-Solving
  • Collaboration and Teamwork
  • Leadership
  • Time Management

Certification

  • Certificate of Business Training, 3DE Alumni Network - May 21, 2022

Hobbies

I am passionate about volunteering, team-based gaming, reading, and drawing, as they enhance my communication skills, creativity, teamwork, and problem-solving abilities, which I apply to both personal and professional growth.

Timeline

Customer Service Representative

Kayes Fab Hair
06.2024 - Current

Cashier

Ingles Supermarket
06.2022 - 12.2022

Freelance Case Studies

Arby’s, Atlanta Hawks, Excel Credit Union, FedEx
08.2021 - 05.2022

High School Diploma -

Norcross Highschool

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Jaylan Barard