Jaylan Brown
Phoenix,AZ
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
6
6
years of professional experience
Work History
General Manager
Bella Hibachi Teppanyaki Grill
03.2023 - 01.2024
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Developed and implemented strategies to increase sales and profitability.
Sales Specialist
Nordstrom
06.2019 - 11.2020
- Increased sales revenue by developing and implementing strategic sales plans.
- Built strong client relationships through consistent communication and effective problemsolving.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients'' needs.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Developed custom proposals for high-value prospects, successfully closing major deals.
Store Manager
One51
09.2017 - 05.2019
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
Associate of Arts - Audio Engineering
Pinnacle College
Alhambra, CA02.2016
Skills
- Financial Administration
- Client Relations
- Needs Assessment
- Relationship selling
- Closing Techniques
- Consultative Selling
- Strategic analysis
- Relationship Building
- Territory Management
Certification
Languages
Spanish
Professional Working
Timeline
General Manager
Bella Hibachi Teppanyaki Grill
03.2023 - 01.2024
Sales Specialist
Nordstrom
06.2019 - 11.2020
Store Manager
One51
09.2017 - 05.2019
Associate of Arts - Audio Engineering
Pinnacle College
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