Overview
Work History
Education
Skills
Organizations
Timeline
Generic

JAYLAN BROWN

Oak Lawn,IL

Overview

5
5
years of professional experience

Work History

Custodian

Southern Illinois University at Carbondale
Carbondale, IL
09.2024 - Current
  • Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
  • Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
  • Setting up chairs and tables for events taking place in the building's common areas; organizing supplies for upcoming events.
  • Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.

Front End Associate

Walmart
Evergreen Park, IL
06.2024 - Current
  • Processed customer transactions and provided excellent customer service
  • Provided product knowledge to customers as needed
  • Utilized point-of-sale system to process cash, credit card, check and gift card payments
  • Demonstrated strong problem-solving skills when handling customer complaints or inquiries
  • Maintained clean and clutter-free front-end area.

CUSTOMER SERVICE REP

Chicago Auto Haus
06.2023 - 08.2023
  • Orchestrated day-to-day operations to ensure seamless customer service delivery
  • Managed inbound and outbound customer calls efficiently
  • Scheduled customer appointments with precision and attention to detail
  • Skillfully addressed and resolved customer concerns, fostering satisfaction and loyalty
  • Conducted financial transactions with accuracy and professionalism
  • Played a pivotal role in mediating conflicts and resolving issues among team members and customers
  • Championed a culture of open communication by facilitating the exchange of information between colleagues, customers, and leadership.

AVIATION ELECTRONICS TECHCIAN

Unted States Marine Corps
07.2019 - 07.2023
  • Executed both scheduled and unscheduled inspections to assess the flight readiness of aircraft, ensuring optimal safety and performance
  • Thrived in a high-pressure, fast-paced environment, consistently meeting tight deadlines and delivering results
  • Actively pursued continuous learning, acquiring new skills and knowledge to enhance daily operations and drive efficiency
  • Demonstrated strong critical thinking abilities, adeptly analyzing complex problems, evaluating potential solutions, and making informed decisions to achieve objectives.

Education

B.A. In Aviation Management -

Southern Illinois University
Carbondale, Illinois

Aviation Electrician's: Aviation Electrician Mate Course -

Naval Air Station Pensacola
Pensacola, Florida

F-35B Avionics: Aviation Electrician Mate Course -

Eglin Airforce Base
Eglin, Florida

Skills

  • Operations Management
  • Customer Service
  • Customer Issue Resolution
  • Proficient in Microsoft Word, Excel, and CRM
  • Computer Literacy
  • Conflict Mediation
  • Public Speaking
  • Appointment Management

Organizations

  • Undergraduate Student Government
  • American Association of Airport Executives

Timeline

Custodian

Southern Illinois University at Carbondale
09.2024 - Current

Front End Associate

Walmart
06.2024 - Current

CUSTOMER SERVICE REP

Chicago Auto Haus
06.2023 - 08.2023

AVIATION ELECTRONICS TECHCIAN

Unted States Marine Corps
07.2019 - 07.2023

B.A. In Aviation Management -

Southern Illinois University

Aviation Electrician's: Aviation Electrician Mate Course -

Naval Air Station Pensacola

F-35B Avionics: Aviation Electrician Mate Course -

Eglin Airforce Base
JAYLAN BROWN