JAYLAN BROWN
Oak Lawn,IL
Overview
5
5
years of professional experience
Work History
Custodian
Southern Illinois University at Carbondale
Carbondale, IL
09.2024 - Current
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
- Setting up chairs and tables for events taking place in the building's common areas; organizing supplies for upcoming events.
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
Front End Associate
Walmart
Evergreen Park, IL
06.2024 - Current
- Processed customer transactions and provided excellent customer service
- Provided product knowledge to customers as needed
- Utilized point-of-sale system to process cash, credit card, check and gift card payments
- Demonstrated strong problem-solving skills when handling customer complaints or inquiries
- Maintained clean and clutter-free front-end area.
CUSTOMER SERVICE REP
Chicago Auto Haus
06.2023 - 08.2023
- Orchestrated day-to-day operations to ensure seamless customer service delivery
- Managed inbound and outbound customer calls efficiently
- Scheduled customer appointments with precision and attention to detail
- Skillfully addressed and resolved customer concerns, fostering satisfaction and loyalty
- Conducted financial transactions with accuracy and professionalism
- Played a pivotal role in mediating conflicts and resolving issues among team members and customers
- Championed a culture of open communication by facilitating the exchange of information between colleagues, customers, and leadership.
AVIATION ELECTRONICS TECHCIAN
Unted States Marine Corps
07.2019 - 07.2023
- Executed both scheduled and unscheduled inspections to assess the flight readiness of aircraft, ensuring optimal safety and performance
- Thrived in a high-pressure, fast-paced environment, consistently meeting tight deadlines and delivering results
- Actively pursued continuous learning, acquiring new skills and knowledge to enhance daily operations and drive efficiency
- Demonstrated strong critical thinking abilities, adeptly analyzing complex problems, evaluating potential solutions, and making informed decisions to achieve objectives.
Education
B.A. In Aviation Management -
Southern Illinois University
Carbondale, IllinoisAviation Electrician's: Aviation Electrician Mate Course -
Naval Air Station Pensacola
Pensacola, FloridaF-35B Avionics: Aviation Electrician Mate Course -
Eglin Airforce Base
Eglin, FloridaSkills
- Operations Management
- Customer Service
- Customer Issue Resolution
- Proficient in Microsoft Word, Excel, and CRM
- Computer Literacy
- Conflict Mediation
- Public Speaking
- Appointment Management
Organizations
- Undergraduate Student Government
- American Association of Airport Executives
Timeline
Custodian
Southern Illinois University at Carbondale
09.2024 - Current
Front End Associate
Walmart
06.2024 - Current
CUSTOMER SERVICE REP
Chicago Auto Haus
06.2023 - 08.2023
AVIATION ELECTRONICS TECHCIAN
Unted States Marine Corps
07.2019 - 07.2023
B.A. In Aviation Management -
Southern Illinois University
Aviation Electrician's: Aviation Electrician Mate Course -
Naval Air Station Pensacola
F-35B Avionics: Aviation Electrician Mate Course -
Eglin Airforce Base