Jaylan Bunzy
Clinton
Summary
Dynamic and detail-oriented Receptionist Administrator at TDK Accounting & Tax Service, skilled in reception management and customer service. Enhanced client satisfaction through efficient appointment scheduling and streamlined operations. Proven ability to manage multi-line phone systems while maintaining professionalism and a welcoming atmosphere for all visitors.
Overview
9
9
years of professional experience
Work History
Receptionist Administrator
TDK Accounting & Tax Service
01.2016 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Maintained inventory of office supplies, preventing shortages and supporting daily operations.
- Streamlined document preparation, enhancing accuracy and professionalism of outgoing communications.
- Improved client satisfaction with timely and accurate information provision.
Receptionist
Jackson Hinds Comprehensive Health
08.2022 - 02.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Education
No Degree - General Studies
Hinds Community College
Raymond, MSNo Degree - Liberal Studies With A Minor in Psychology
University of Southern Mississippi
Hattiesburg, MS12-2026
Skills
- Reception management
- File organization
- Multi-line phone operation
- Appointment setting
- Payment collection
- Mail handling
- Appointment scheduling
- Fee collection
- Data entry
- Microsoft office
- Bookkeeping
- Customer service
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved [Outreach events] through effectively helping with [Scheduling & Organizing].
Languages
English
Timeline
Receptionist
Jackson Hinds Comprehensive Health
08.2022 - 02.2024
Receptionist Administrator
TDK Accounting & Tax Service
01.2016 - Current
No Degree - General Studies
Hinds Community College
No Degree - Liberal Studies With A Minor in Psychology
University of Southern Mississippi
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