Jaylan Carter
Elizabethtown,KY
Summary
Dependable and hardworking no matter the amount of work to complete or how difficult the task may be. Has a deep understanding on customer care and being attentive to what a customer is asking/needing. Meticulous worker, will make sure the job is done not only in a efficient time but done correctly as well.
Overview
7
7
years of professional experience
Work History
CYS Custodial Team
Child Youth Services
Fort Knox, KY
03.2024 - Current
- Developed, implemented, and enforced policies regarding housekeeping procedures.
- Resolved worker complaints related to cleanliness or maintenance issues.
- Collaborated with other departments in order to meet organizational goals.
- Organized storage rooms for supplies in an orderly manner for easy access.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Cleaned building floors by sweeping, mopping or vacuuming.
Peer Support Specialist
Communicare
Elizabethtown, KY
09.2023 - 12.2023
- Facilitated individual and group sessions to provide guidance and counseling.
- Assisted clients with developing healthy coping skills to manage stressors.
- Developed positive relationships with clients by providing a safe, supportive environment.
- Conducted assessments to identify needs, strengths, and resources of clients.
- Educated clients on available community resources that could enhance their quality of life.
- Participated in weekly team meetings to discuss cases and develop treatment plans.
- Attended trainings focused on best practices for working with individuals experiencing mental health issues.
- Assisted with administrative tasks such as scheduling appointments or updating contact information.
- Actively listened and responded empathetically when interacting with clients.
- Led support groups and facilitated one-on-one meetings with struggling individuals.
- Helped individuals overcome discrimination, stigmas and trauma by providing encouragement and community resources.
Assistant Manager
Take 5 Car Wash
Elizabethtown, KY
07.2022 - 04.2023
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Supervised daily operations including scheduling shifts, assigning duties.
- Served as a liaison between staff members and senior management personnel.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
RAM Operator
Soudal
Elizabethtown, KY
11.2020 - 02.2021
- Performed daily ram safety checks and inspections.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
Floor Technician
GCA Service Group
Elizabethtown, KY
08.2019 - 01.2020
- Cleaned hard-surface floors with mops, scrubbers, or other cleaning equipment.
- Swept and mopped floors to maintain cleanliness.
- Stripped old wax from floors using chemical strippers and scrapers.
- Applied new finish to floors using brushes, rollers, or trowels.
- Inspected floors for signs of wear or damage and repaired accordingly.
- Performed regular maintenance on machinery used for floor care tasks.
- Identified any potential safety hazards around the worksite area.
- Ensured all safety protocols were followed when operating power tools and equipment.
- Adhered to all company policies regarding health and safety regulations.
- Maintained a safe working environment by adhering to OSHA standards.
- Monitored work areas to ensure that no debris was left behind after cleaning.
Shift Leader
Auntie Anne's Pretzels
Elizabethtown, KY
05.2018 - 06.2019
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Educated customers about offerings, promotions and pricing to boost sales.
Busser
Texas Roadhouse
Elizabethtown, KY
05.2017 - 05.2018
- Greeted customers and answered questions about menu items.
- Provided quick and efficient clearing of tables between courses.
- Bussed and reset tables in an orderly fashion.
- Assisted servers with stocking supplies, setting up for service and cleaning duties.
- Maintained cleanliness of restaurant dining area throughout shift.
- Replenished napkins, condiments, silverware and glassware as needed.
- Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
- Delivered food orders to tables in a timely manner according to company standards.
- Ensured that each table was properly set before seating guests.
- Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
- Swept floors, washed walls and windowsills, emptied trash receptacles and cleaned restrooms when needed.
- Organized storage areas for clean dishes and stocked linens.
- Communicated with kitchen staff regarding any special requests from customers.
- Took initiative to help others whenever necessary.
- Maintained a friendly attitude towards customers at all times.
- Provided assistance to other bussers or waitstaff when needed.
- Adhered to sanitation guidelines when handling food and beverage items.
- Inspected dining room furniture for cleanliness prior to seating guests.
Education
High School Diploma -
John Hardin High School
Elizabethtown, KY05-2017
Skills
- Supervisory skills
- Upholstery care
- Team Management
- Maintenance knowledge
- Communication
- Teamwork and Collaboration
- Analytical Skills
- Effective Communication
- Continuous Improvement
- Team building
- Interpersonal Skills
- Adaptability and Flexibility
- Decision-Making
- Active Listening
Timeline
CYS Custodial Team
Child Youth Services
03.2024 - Current
Peer Support Specialist
Communicare
09.2023 - 12.2023
Assistant Manager
Take 5 Car Wash
07.2022 - 04.2023
RAM Operator
Soudal
11.2020 - 02.2021
Floor Technician
GCA Service Group
08.2019 - 01.2020
Shift Leader
Auntie Anne's Pretzels
05.2018 - 06.2019
Busser
Texas Roadhouse
05.2017 - 05.2018
High School Diploma -
John Hardin High School
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