Jaylan Evans
Stallings,North Carolina
Summary
Driven professional with a track record of enhancing client satisfaction and improving retention rates at Thompson Child and Family Focus through proactive problem-solving and efficient complaint resolution. Skilled in behavior management and child development, adept at fostering positive relationships and implementing innovative training programs. Demonstrates patience and empathy, ensuring high-quality outcomes in complex caseload management. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
6
6
years of professional experience
Work History
Provider Relations Advocate
United Healthcare Insurance
11.2022 - Current
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
- Assisted with applications and collected required paperwork to help individuals register for supportive services.
PTRF Specialist
Thompson Child and Family Focus
11.2021 - 11.2022
- Followed all company policies and procedures to deliver quality work.
- Improved client satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within daily schedule.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Lead Teacher
The Goddard School
01.2019 - 11.2021
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
Education
Bachelor of Science - Human Development And Family Studies
University of North Carolina At Greensboro
Greensboro, NC05.2019
Skills
- Patience and Empathy
- Safety understanding
- Positive Reinforcement
- Observation and Assessment
- Child Development
- Age-Appropriate Activities
- Behavior management techniques
- Emotional development
Timeline
Provider Relations Advocate
United Healthcare Insurance
11.2022 - Current
PTRF Specialist
Thompson Child and Family Focus
11.2021 - 11.2022
Lead Teacher
The Goddard School
01.2019 - 11.2021
Bachelor of Science - Human Development And Family Studies
University of North Carolina At Greensboro
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