Jaylan Harris
Hiawatha
Summary
Accomplished administrative professional with 2+ years of experience in customer-facing roles, including sales, receptionist, marketing, secretarial duties and office assistance. Proficient in administrative tasks, such as accounts receivable and payable, and skilled in office equipment and software. Proven ability to multitask, work collaboratively, and provide exceptional customer service. Strong background in marketing, including social media management and campaign execution. Seeking a role that leverages my administrative skills and expertise.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Vehicle Bookkeeper
McGrath Family of Dealerships
05.2025 - Current
- Reviews the completed sales deals to ensure all documents are complete and signed by the customer, finance manager and/or sales manager
- Cross-check financial details for accuracy within each deal to align with systems and lenders
- Complete title applications to make sure correct information is being sent to state and county offices
- Use financial fee estimators and Electronic Registration and Title (ERT) systems to calculate accurate taxes, registration fees, and title charges.
- Generate and record journal entries for each finalized deal to maintain accurate accounting records.
- Coordinate and process trade-in vehicle payoffs by communicating directly with various financial institutions and ensuring timely lien releases.
- Manage the transfer of license plates from traded-in vehicles to newly purchased ones and submit cancellations to the appropriate county offices.
- Utilized Power of Attorney (POA) to legally sign registration, title applications and financial documents on behalf of customers, ensuring timely and compliant vehicle processing.
Administrative Assistant
DR Powersports
10.2023 - 12.2024
- Managed front desk operations, efficiently handling phone calls, emails, and in-person inquiries with a professional and friendly demeanor
- Assisted the office manager with Payroll, Employee benefits, Accounts receivable, bank reconciliations, processing invoices and posting payments.
- Scheduled appointments for the Office Manager and General Manager
- Coordinated meetings for staff and customers
- Maintained organized files and documentation related to each transaction for easy retrieval and reference
- Managed office supplies and inventory, implementing cost-saving measures
- Took pictures for and managed the company website including completing the inventory count
- Managed social media that included Facebook and Instagram campaigns
- Responsible for the dealerships LED billboard including content and computer operations
- Registered vehicles with MSO’s and Titles after the sale within the time frame allotted
- Assisted in the creation of marketing materials such as brochures, flyers, and presentations to support sales efforts
- Facilitated internal and external communication, serving as a liaison between staff, clients, and vendors with professionalism and tact
- Managed confidential information with discretion and integrity, adhering to privacy and data protection policies
Hospitality Coordinator
Western Home Communities
08.2022 - 10.2023
- Provided exceptional customer service to guests, ensuring a positive and memorable experience
- Effectively handled guest inquiries, complaints, and requests in a professional manner
- Worked collaboratively with team members to achieve daily operational goals
- Received multiple positive reviews from satisfied customers on various review platforms
- Performed thorough cleaning of assigned rooms, including dusting, vacuuming, mopping floors, and sanitizing surfaces
- Efficiently managed time to complete tasks within designated time frames while maintaining attention to detail
- Coordinated with maintenance staff for repairs or replacements needed within the facility
- Managed inventory of linens, towels, toiletries, etc., ensuring an adequate supply for guest needs
Child Care Worker
Kidz Zone Child Care
08.2018 - 07.2022
- Supervised and cared for a group of 36 children, ensuring their safety and well-being at all times
- Developed and implemented age-appropriate activities to promote physical, cognitive, and social development
- Maintained a clean and organized daycare environment, including sanitizing toys and equipment regularly
- Established positive relationships with parents/guardians through effective communication about daily activities, progress, and any concerns
- Administered first aid or medication as needed, following proper protocols
- Collaborated with other daycare staff members to ensure smooth operation of daily routines
- Created a welcoming atmosphere for children by engaging them in interactive playtime activities
- Facilitated open communication between parents/guardians regarding their child’s day-to-day experiences at the daycare center
Customer Service
Prospect Meadows Sports Complex
05.2020 - 09.2020
- Provided exceptional customer service by greeting guest as they came into the complex, gave them directions to the correct field, and gave them rides to the designated area
- Property clean up (picked up trash around the complex, cleaned off the field, and dugouts in between each game)
- Sales (I advertised and sold team apparel such as shorts, t-shirts, sweatshirts, sweatpants, and sunglasses)
- Provided exceptional customer service by assisting customers in finding the perfect clothing items and accessories
- Maintained an organized and visually appealing store layout to enhance the shopping experience for customers
- Assisted in inventory management by conducting regular stock checks, restocking merchandise, and processing returns/exchanges
Education
Associates Degree - Administrative Office Management
Hawkeye Community College
Waterloo, IA05.2024
Skills
- Customer Service
- Accounts Receivable
- Childcare
- Office equipment experience
- Typing
- Working with Co-op claims
- Microsoft Word
- Mac OS
- Marketing
- Microsoft Office
- Bank Reconciliation
- Office Management
- Microsoft Outlook
- Sales support
- Accounts Payable
Certification
Driver's License
Timeline
Vehicle Bookkeeper
McGrath Family of Dealerships
05.2025 - Current
Administrative Assistant
DR Powersports
10.2023 - 12.2024
Hospitality Coordinator
Western Home Communities
08.2022 - 10.2023
Customer Service
Prospect Meadows Sports Complex
05.2020 - 09.2020
Child Care Worker
Kidz Zone Child Care
08.2018 - 07.2022
Associates Degree - Administrative Office Management
Hawkeye Community College
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