Summary
Overview
Work History
Education
Skills
Timeline
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Christal Mills

Dallas,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

GEICO

PRU TECH
Richardson, TX
10.2023 - Current
  • Receive referrals from claims liability and prepare supporting documentation for demands to adverse carriers.
  • Worked effectively in team environments to make the workplace more productive.
  • Analyzes information obtained through prior liability investigation to determine payment recovery potential.
  • Answered customers' questions and addressed problems and complaints via phone.
  • Provided expert consultations to policyholders, adjusters, attorneys, and collection agencies via telephone or written correspondence.
  • Reimbursed and advanced insureds deductibles while evaluating and monitoring recovery efforts.
  • Responsibly referred files for consideration in arbitration or litigation.

Membership Representative

Peloton
Plano, TX
10.2019 - 08.2023
  • Managed payment processing and refund procedures.
  • Provided comprehensive assistance to members seeking information on Bike, Tread, and App offerings
  • Effective call management and routing resulting in improved efficiency
  • Received Top Performer award on three separate occasions.
  • Interacted with members through various channels (call, chat, email) and successfully resolved tickets.
  • Set up account files and educated members on details and use.
  • Utilized investigative techniques to analyze account problems, ensuring accurate resolution.
  • Provided expert consultation to increase sales of accounts products
  • Assisted members in completing account tasks and clearing issues with balances.

Collections Agent- Team Lead

Capital One Bank
Dallas, TX
07.2016 - 11.2018
  • Monitored and logged participant performance and findings
  • Successfully met production goals through new employee training and team member incentives.
  • Collected credit reporting data for both new and existing customers.
  • Managed resolution of billing errors and credit disputes
  • Formulated individualized payment schedules based on the financial situations and ability to repay of account holders
  • Achieved optimal efficiency by processing payments and refunds promptly, meeting performance targets consistently
  • Managed daily collection processes and accounts receivable operations, devising strong tactics for optimizing collections and decreasing outstanding accounts.
  • Proactively reached out to customers, providing insights and guidance on managing their debts to ensure timely payments.
  • Monitored accounts to ensure prompt resolution of overdue payments
  • Responsible for overseeing the delinquency cycle from beginning to end, including managing collections calls, skip tracing activities, coordinating with external collection agencies, and handling litigation matters.

Education

High School Diploma -

John Tyler High School
Tyler, TX
06-2005

Skills

  • Relationship Building
  • Problem-Solving
  • New Client Acquisition
  • Client Advisory
  • Word Processing
  • Microsoft Office
  • Cultural Awareness
  • Flexible and Adaptable
  • Friendly, Positive Attitude

Timeline

GEICO

PRU TECH
10.2023 - Current

Membership Representative

Peloton
10.2019 - 08.2023

Collections Agent- Team Lead

Capital One Bank
07.2016 - 11.2018

High School Diploma -

John Tyler High School

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Christal Mills