Jaylan Windham-Murray
Fayetteville,GA
Summary
Dedicated Lead Medical Assistant equipped to manage patient, administrative and team needs with organized approach and good prioritization skills. Keeps team members on-track with close monitoring and motivational strategies. Handles patients' needs with friendly, knowledgeable approach while effectively meeting demands of busy offices and maintaining compliance with important standards.
Overview
10
10
years of professional experience
Work History
Director of Client Relations
Pinnacle Allergy
03.2019 - Current
- Enhanced client satisfaction by developing and implementing tailored relationship strategies.
- Streamlined communication processes for improved client interactions and response times.
- Increased customer retention through proactive issue resolution and regular followups.
- Established strong relationships with key clients, driving loyalty and long-term partnerships.
- Collaborated with sales team to identify upselling opportunities, maximizing account revenue.
- Worked previously with patient care
- Outlined charting in EPIC
Package Delivery Dispatcher Supervisor
UPS
11.2019 - 07.2023
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
Front and Back Office Lead Medical Assistant
Southern Spine And Pain Center
10.2013 - 04.2018
- Enhanced patient experience by efficiently managing front and back office tasks, improving overall clinic flow.
- Streamlined administrative processes for faster appointment scheduling and reduced wait times.
- Assisted physicians with medical procedures, ensuring optimal patient care and satisfaction.
- Maintained accurate patient records, contributing to a well-organized and efficient medical practice.
- Coordinated laboratory services for timely test results and improved patient outcomes.
- Implemented electronic health record system, increasing data accuracy and accessibility for both patients and healthcare providers.
- Trained new medical assistants on best practices, ensuring consistent quality of care across the team.
Education
High School Diploma -
Parkway Christian High School
Sterling Heights, MI05.2007
Skills
- Customer Satisfaction
- Relationship Management
- Account Management
- Account Updates
- Proficient in EPIC
- Training programs
- Sales proficiency
- Staff Management
- Staff Training
- Work Planning and Prioritization
- Organizational Skills
Timeline
Package Delivery Dispatcher Supervisor
UPS
11.2019 - 07.2023
Director of Client Relations
Pinnacle Allergy
03.2019 - Current
Front and Back Office Lead Medical Assistant
Southern Spine And Pain Center
10.2013 - 04.2018
High School Diploma -
Parkway Christian High School