Jayland Arnold
Nashville,NC
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 20-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Goal-oriented manager with distinguished experience in various industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Accomplished Sales Manager offering over 8 years of experience developing and maximizing commercial/residential sales. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level team leader, or managerial position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
Operations Manager/Sales Manager
The Cool Guys Heating And Air
03.2015 - Current
- Devised processes to boost long-term business success and increase profit levels.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Senior Project Manager/Sales Manager
Sloan Service Company
08.2020 - 01.2022
- Developed and maintained project budgets to control costs and meet organizational and project goals.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Facilitated workshops to collect project requirements and user feedback.
- Communicated project plans and progress to key stakeholders and project contributors.
- Monitored project progress, identified risks and implemented corrective measures to acquire success.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Maintained open communication by presenting regular updates on project status to customers.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Partnered with project team members to identify and quickly address problems.
- Maintained an above average closing rate in sales each month.
Septic Engineer
Bailey's Septic Service
03.2018 - 08.2020
- Interacted with subject matter experts to develop training material and tools for personnel.
- Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
- Developed cost estimates and project specifications for proposals.
- Participated in formal internal design reviews of proposed products and components.
- Provided input to team lead regarding areas for process and procedural improvement.
- Illustrated potential obstacles when conducting site assessments for planned projects.
- Reviewed technical drawings developed by CAD technicians and drafters.
Production Supervisor
Pennsylvania Department Of Transportation
04.2007 - 12.2014
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Coordinated project workflows for departments.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
- Resolved issues quickly to maintain productivity goals.
- Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
Assistant Store Manager
Kirkland's Home
05.2004 - 12.2007
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interacted well with customers to build connections and nurture relationships.
- Rotated merchandise and displays to feature new products and promotions.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
High School Diploma -
Tarboro High School
Tarboro, NC06.2002
Skills
- Client Base Retention
- Dashboard Customization
- Consultative Selling Techniques
- Presenting at Conferences
- Employee Performance Evaluations
- Calculate Commissions
- Shipping and Receiving Oversight
- Solving Customer Concerns
- Sales and Marketing
- Sales Leadership
- Account and Territory Management
- Team Recruiting and Onboarding
- Salesforce Administration
- Presentation Delivery
- Operational Standards
- Staff Meetings
- Vendor Negotiations
Timeline
Senior Project Manager/Sales Manager
Sloan Service Company
08.2020 - 01.2022
Septic Engineer
Bailey's Septic Service
03.2018 - 08.2020
Operations Manager/Sales Manager
The Cool Guys Heating And Air
03.2015 - Current
Production Supervisor
Pennsylvania Department Of Transportation
04.2007 - 12.2014
Assistant Store Manager
Kirkland's Home
05.2004 - 12.2007
High School Diploma -
Tarboro High School
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