Jaylanei Tauanuu
Rosamond,CA
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
TSA/ Transportation Security Officer
TSA
08.2019 - 12.2020
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Maintained efficient flow of travelers through checkpoints by promptly and effectively performing necessary security procedures.
- Responded to emergency situations with professionalism and efficiency, ensuring safety of passengers and staff.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Collaborated with team members to ensure secure environment for all travelers and airport personnel.
- Assisted in reducing wait times for passengers by executing swift and accurate security checks.
- Completed detailed reports documenting incidents, suspicious activities, or violations within transportation facility.
- Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
- Assisted passengers with special needs or disabilities during security screening process, ensuring their comfort and dignity were maintained at all times.
- Utilized strong communication skills to address passenger concerns or inquiries related to transportation security processes.
- Maintained high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Performed pat-downs to look for unauthorized materials and weapons.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Screened over thousands of passengers per day by verifying ID's and boarding passes.
Call Center Agent
KW International
11.2018 - 06.2019
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in fast-paced environment.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
- Boosted client retention rates by providing exceptional customer service and building rapport with callers.
- Collaborated with team members to share best practices, resulting in improved overall department performance.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Balanced competing priorities under pressure without compromising quality of service provided.
- Exceeded daily call center metrics, consistently maintaining high level of productivity and customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Walmart/ Cashier
Walmart
07.2017 - 12.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain clean, well-stocked store environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Contributed to store success by maintaining high standards of cleanliness throughout facility.
- Provided backup support for other departments when needed, showcasing versatility within retail environment.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Processed refunds and exchanges in accordance with company policy.
Education
Diploma -
David Starr Jordan High School
Long Beach, CA06.2017
Skills
- Data Entry
- Complaint resolution
- Critical Thinking
- Active Listening
- Computer Proficiency
- Problem-solving abilities
- Interpersonal Skills
- Resolving issues
- Time management skills
- Written and verbal communication
- Organizational abilities
- Self Motivation
- Decision-Making
- Multitasking Abilities
Career Focus
Provide excellent service to consumers, performing all responsibilities thoroughly and efficiently. Communicating clearly and directly with consumers via phone, email, or letter. Resolving any concerns and problems that may appear while keeping professional manners and maintaining the consumers interest in consumers product or service.
Timeline
TSA/ Transportation Security Officer
TSA
08.2019 - 12.2020
Call Center Agent
KW International
11.2018 - 06.2019
Walmart/ Cashier
Walmart
07.2017 - 12.2017
Diploma -
David Starr Jordan High School