Summary
Overview
Work History
Education
Skills
REFERENCES
Timeline
Generic

Jodie Aiona

Hilo,HI

Summary

Seeking and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem solving.


Dedicated, organized, and a dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure case management position. . Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

15
15
years of professional experience

Work History

Crisis Therapist

Hawaii CARES
03.2020 - Current
  • As a Crisis Therapist with my first initial contact, I provide a face-to-face, crisis intervention and mental health support in a variety of community settings during a mental health crisis and consumer is stabilized at home or community.
  • Through a referral from the Crisis Mobile Outreach program, I provide 30-day temporary case management.
  • Continued face-to-face contact with each referred consumer at first possible opportunity but no longer than 24 hours after each referral received.
  • Provide maximum effort to support and assist while linking the consumer to additional services.
  • Assist consumer with referrals to 1157 permanent long term case management, connections to a consulting psychiatrist to provide assessment, prescriptions if needed, and/or medication management.
  • If needed, assist in providing shelter and support for consumers in crisis who would continue to be at high risk without the benefit of the 24-hour support services with a 10-14 day temporary admit – meals are provided, with nursing on staff to assist with medications and medical monitoring as needed for our Licensed Crisis Residential Services (LCRS).
  • Provide linkage with screening, assessment (includes physical health assessment and referral for health care for physical health issues), and treatment planning designed to identify the nature of the crisis and continued intervention, support, and assist consumers in developing skills to manage their recovery to become stabilized in the community and home.


Cashier

Dukes Kilauea Shell
06.2015 - 03.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Receptionist

Hawaii Public Housing Authority
01.2009 - 02.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Scheduled office meetings and client appointments for staff teams.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Education

Bachelor of Arts - Administration of Justice

University of Hawaii At Hilo
Hilo, HI
12.2016

Bachelor of Arts - Psychology

University of Hawaii At Hilo
Hilo, HI
12.2016

Associate of Science - Administration of Justice

University of Hawaii At Hilo
Hilo, HI
12.2013

High School Diploma -

Waiakea High School
Hilo, HI
05.1991

Skills

  • Mental Health Counseling
  • Collaborative Problem Solving
  • Resource Coordination
  • Case Management
  • Crisis Intervention
  • Stress Management
  • POS Systems
  • Customer Services
  • Telephone Etiquette
  • Effective Communication
  • Active Listening
  • Professionalism

REFERENCES

Kristeen Wilson, Tax Preparer 

Owner of Pacific Tax Services

#808-825-3022

Known Kristeen for 30+ years


Janelle Gomes, Homemaker

Owner of Pipi's Pupu

#808-333-2787

Known Janelle for 40+ years 


Dawn Brooks, Case Manager

Hawaii CARES

#808-430-2332

Known Dawn for 3 months 


Timeline

Crisis Therapist

Hawaii CARES
03.2020 - Current

Cashier

Dukes Kilauea Shell
06.2015 - 03.2020

Receptionist

Hawaii Public Housing Authority
01.2009 - 02.2020

Bachelor of Arts - Administration of Justice

University of Hawaii At Hilo

Bachelor of Arts - Psychology

University of Hawaii At Hilo

Associate of Science - Administration of Justice

University of Hawaii At Hilo

High School Diploma -

Waiakea High School

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Jodie Aiona