Summary
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
Receptionist
Jay Leaf-Clark

Jay Leaf-Clark

Summary

Seasoned IT executive with over 18 years of experience in leading transformative IT strategies and operations across diverse organizational landscapes. Known for driving innovation, implementing cutting-edge technology solutions, and fostering cross-functional collaboration. Excels in aligning IT initiatives with business goals, significantly improving operational efficiency, and ensuring robust security and compliance standards.

Work History

Head of IT & Procurement

Calendly
2021 - 2023
  • Lead a team of 25 with a $12M budget
  • Executed strategic IT procurement, achieving a 10% cost reduction and improving vendor performance metrics by 15%
  • Managed a cloud migration project to AWS, eliminating on-prem hosted servers and reducing infrastructure costs by 20%, and improving system uptime to 99.9%
  • Championed cybersecurity initiatives, achieving SOC 2 and SOX compliance, reducing security incidents by 40%
  • Facilitated strategic cross-departmental collaboration initiatives leading to a 25% improvement in project delivery and better alignment with business objectives.

Head of IT

Dashlane
2019 - 2021
  • Managed a 20-person team with an $11M budget
  • Modernized IT infrastructure, achieving a 10% increase in operational efficiency and a 15% reduction in operational costs
  • Automated IT asset management, reducing manual workload by 25% and decreasing asset utilization by 20%
  • Supported a 25% increase of the user base by scaling and enhancing IT infrastructure, maintaining 99.8% system uptime and performance
  • Developed a 'Technology for Non-Tech Teams' initiative, resulting in a 35% increase in inter-departmental technological proficiency.

VP of IT

Bird Rides
2018 - 2019
  • Directed a 15-person team with a $17M budget
  • Implemented a cloud-first strategy, achieving a 15% reduction in infrastructure costs and a 20% improvement in data processing efficiency
  • Drove IT infrastructure expansion for international market entries, standardizing operations and achieving a 95% rate of successful project implementation in new markets
  • Conducted IT risk assessments pre and post-international expansion, maintaining operational consistency with a 98% success rate in new market integrations
  • Developed standardized IT vendor management strategies, resulting in a 12% improvement in service delivery efficiency across global operations.

Head of IT and Security

Headspace
2016 - 2018
  • Managed an 18-person team with a $9M budget
  • Integrated robust security protocols, improving system reliability by 20% and reducing security breaches by 30%
  • Led the transition to a cloud-centric infrastructure on Azure, achieving a 20% reduction in operating costs and a 50% improvement in disaster recovery response times
  • Initiated a company-wide cybersecurity awareness program, resulting in a 25% decrease in user-related security incidents
  • Collaborated with HR and Operations to develop comprehensive IT security policies, ensuring alignment with company-wide risk management strategies and achieving a 100% compliance rate.

Sr. Director of IT

Active Network
2014 - 2016
  • Managed a 30-person team with a $15M budget
  • Integrated advanced analytics tools, enhancing operational decision-making efficiency by 30%
  • Deployed a unified communication platform, improving team productivity by 20% and reducing communication delays by 18%
  • Championed the adoption of in-office automation, leading to a 25% increase in operational efficiency and employee engagement
  • Forged vendor partnerships for emerging technology adoption, maintaining a competitive edge with a 20% increase in IT service delivery efficiency.

Director of IT

American Airlines
2012 - 2014
  • Oversaw a 22-member IT department
  • Strategic IT infrastructure overhaul during merger of US Airways resulted in a 10% increase in operational efficiency and a 15% decrease in system downtime
  • Spearheaded compliance projects, implementing compliance-focused IT processes, reducing compliance-related issues by 50%
  • Drove collaborative initiatives with the customer service department to align IT systems with customer experience enhancement goals, contributing to a 20% increase in customer satisfaction ratings.

Education

Information Technology - BS

University of Phoenix

Skills

  • Cloud Computing & Infrastructure: AWS, Azure, Google Cloud Platform
  • DevOps & Continuous Integration: Docker, Kubernetes, Jenkins, Ansible
  • IT Operations Management: ITSM Platforms (ServiceNow, BMC Remedy)
  • Cybersecurity: Advanced Threat Protection, Endpoint Security, Network Security
  • Data Management & Analytics: Big Data Technologies, AI & Machine Learning Applications
  • Networking: Advanced Network Architecture, SDN, 5G Technologies
  • SaaS Management: Expertise in SaaS Operations, Vendor Management
  • Strategic IT Planning and Digital Transformation
  • Budget Management and Cost Optimization
  • Cybersecurity and Regulatory Compliance
  • Cross-Functional Collaboration and Communication
  • Innovation in Technology Integration and Optimization

Certification

  • SaaS Operations Management Certification, SaaS Academy, 02/01/21
  • Advanced IT Asset Management Course, ITAMOrg, 02/01/22
  • IT Service Management (ITSM) Certification, Axelos (ITIL 4 Foundation), 02/01/21
  • Project Management Professional (PMP), PMI, 02/01/19

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb

Timeline

Head of IT & Procurement

Calendly
2021 - 2023

Head of IT

Dashlane
2019 - 2021

VP of IT

Bird Rides
2018 - 2019

Head of IT and Security

Headspace
2016 - 2018

Sr. Director of IT

Active Network
2014 - 2016

Director of IT

American Airlines
2012 - 2014

Information Technology - BS

University of Phoenix

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Jay Leaf-Clark