Summary
Overview
Work History
Education
Skills
Timeline
Certification
Generic

Jayleah Skenandore

Oneida,WI

Summary

Positive, organized, and detail-focused with knack for understanding and addressing patient needs. Possesses foundational knowledge of billing procedures and healthcare regulations, with skills in data entry and customer service. Committed to ensuring accurate patient accounts and effective communication with clients.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Patient Account Representative

Oneida Comprehensive Health Divison
06.2024 - Current
  • Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
  • Create new patient accounts, entering new insurance information or transferring patients to the proper department to assist with obtaining insurance.
  • Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
  • Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
  • Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
  • Facilitated smooth communications between patients, providers, and insurers, fostering an atmosphere of trust and collaboration.
  • Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
  • Utilized computer programs to create invoices, letters, and other documents.
  • Monitored flags and resolved urgent items with accuracy and efficiency.
  • Maintained office inventory and organized supplies for efficiency and expected needs.
  • Entered client details and notes into system for interdepartmental access and review.
  • Assisted with scheduling appointments for patients within the appropriate time frame or would triage the patient if medical concern was urgent.
  • Printed out appropriate paperwork for next day appointments, organizing and filing the paperwork in the providers mailboxes.
  • Answering phone calls or returning phone calls to patients and outside providers, documenting the appropriate information in the patients charts or routing the calls to the appropriate providers or departments.
  • Assist patients in completing paperwork to assist with record transfers to or from OCHD and making sure that the paperwork was completed properly and getting it delivered to the correct department.

Patient Account Representative

Prevea Health
11.2023 - 06.2024
  • Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
  • Create new patient accounts, entering new insurance information or transferring patients to the proper department to assist with obtaining insurance.
  • Entered client details and notes into system for interdepartmental access and review.
  • Maintained office inventory and organized supplies for efficiency and expected needs.
  • Monitored flags and resolved urgent items with accuracy and efficiency.
  • Utilized computer programs to create invoices, letters, and other documents.
  • Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
  • Facilitated smooth communications between patients, providers, and insurers, fostering an atmosphere of trust and collaboration.
  • Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
  • Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
  • Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
  • Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
  • Answering phone calls from patients or outside providers and assist with scheduling appointments, documenting patients concerns to the nurses/providers, or transferring the phone calls when returning a call or for triage appointment purposes.
  • Answering patient questions, call out to schedule appointments for patients or assist providers/nurses with scheduling patients from the MyPrevea app que.

Education

Pulaski Community High School
Pulaski, WI

Skills

  • HIPAA compliance
  • Insurance verification
  • Team collaboration
  • Verbal and written communication
  • Patient care
  • Healthcare industry
  • Follow-up skills
  • Strong empathy
  • Data entry proficiency
  • Medical terminology knowledge
  • Organizational skills
  • Paperwork processing
  • Decision-making
  • Clear communication
  • Pleasant telephone demeanor
  • Updating customer accounts
  • Training and teaching
  • Attention to detail

Timeline

Patient Account Representative

Oneida Comprehensive Health Divison
06.2024 - Current

Patient Account Representative

Prevea Health
11.2023 - 06.2024

Pulaski Community High School

Certification

CPR Certification

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Jayleah Skenandore