Jaylean Herrera
Belleville,NJ
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.
Overview
6
6
years of professional experience
Work History
Call Center Representative
Planned Parenthood
Philadelphia, Pennsylvania
03.2025 - Current
- Handled incoming phone calls, promptly addressing patient inquiries and appointment needs to enhance overall patient experience.
- Validated insurance coverage, ensuring patient eligibility and minimizing potential claim denials.
- Managed and coordinated appointments to optimize scheduling efficiency.
- Collected personal medical information (PMI) to maintain accurate patient records.
- Documented patient interactions in electronic health record system to enhance data accuracy.
- Navigated Epic electronic health records system efficiently for documentation purposes.
- Collaborated with healthcare providers, delivering seamless support services that improved patient care coordination.
Optometric Technician/Front Desk
Americas Best Contacts and Eyeglasses
Burlington, NJ
06.2023 - 03.2025
- Conducted preliminary eye exams, including visual acuity and color vision tests.
- Assisted optometrist with glaucoma testing and retinal imaging procedures.
- Ensured accuracy of patient records through verification and updates.
- Coordinated appointment scheduling to align with patient needs and preferences.
- Provided instructions on proper contact lens and eyeglass usage.
- Maintained cleanliness by sterilizing instruments after each use.
- Managed supply orders from vendors to maintain optimal stock levels. from vendors to ensure adequate stock levels.
- Contacted insurance companies to verify coverage prior to treatment.
Opthalmic Technician
NJ Retina
, Multiple Locations
09.2022 - 04.2023
- Performed comprehensive checks, measuring IOP with tonometer and evaluating APD to assess ocular health.
- Performed a range of diagnostic tests for visual assessment.: amster grid test, visual acuity measurement, and pupil reaction assessment.
- Performed CVF testing to assess visual field integrity.
- Informed patients about dilation follow-up procedures, detailing laser and injection treatment options.
Certified Pharmacy Technician
UniCare Pharmacy
Belleville, NJ
08.2020 - 08.2022
- Refilled medications and verified insurance benefits, ensuring accurate patient care.
- Assisted pharmacists in managing high prescription volumes to streamline workflow.
- Collaborated with technicians and pharmacists to prioritize and complete medication orders efficiently.
- Inspected medication storage locations for expiration dates and inventory adequacy.
- Performed data entry for patient profiles, billing information, and prescription orders into pharmacy software.
- Responded to customer inquiries, providing timely assistance and information.
- Answered telephones for customer questions and requests, ensuring effective communication.
- Operated cash registers for customer payments, maintaining accurate transactions.
Education
High School Diploma -
John E Dwyer Tech
Elizabeth, NJ06-2021
Associate of Science - Cardiovascular Sonography
Eastwick College
Nutley, NJ07-2026
Skills
- Call center skills
- Appointment scheduling
- EHR management
- Recordkeeping review
- Patient care coordination
- Patient assessment
- Healthcare problem solving
- HIPAA compliance
- Customer support
- Customer communication
- Microsoft Office applications
- Front desk operations
- Time management
- Multitasking and prioritization skills
- Medical billing
- Supply chain management
Additional Information
Authorized to work in the US for any employer
Languages
- English
- Spanish
Timeline
Call Center Representative
Planned Parenthood
03.2025 - Current
Optometric Technician/Front Desk
Americas Best Contacts and Eyeglasses
06.2023 - 03.2025
Opthalmic Technician
NJ Retina
09.2022 - 04.2023
Certified Pharmacy Technician
UniCare Pharmacy
08.2020 - 08.2022
High School Diploma -
John E Dwyer Tech
Associate of Science - Cardiovascular Sonography
Eastwick College