Summary
Overview
Work History
Education
Skills
Software
Work Availability
Quote
Timeline
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Jaylee Griffin

Jaylee Griffin

Senior UX Designer
Cordova,TN

Summary

Knowledgeable and dedicated UX Designer with extensive experience in complex software systems. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.

Motivated to maintain customer satisfaction and contribute to company success. Specializing in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for designing delightful user experiences, defining cross-platform consistency and empowering cross-functional teams.

Overview

22
22
years of professional experience
9
9
years of post-secondary education

Work History

Experience Manager, Top-Secret Clearance

Millennium Corporation
11.2021 - Current

Manage UX Team to provide data-driven design solutions for user challenges within the developed product roadmap.


  • Optimize user flows to reduce required time to complete tasks by 68%
  • Streamline design processes through design system implementation, creating consistent design work across UX team and front-end development.
  • Generate valuable insights through rigorous data analysis, enabling informed decision-making across organization.
  • Champion culture of continuous improvement within organization, contributing to long-term success and competitive advantage.
  • Introduced innovative solutions to resolve customer issues, resulting in reduced complaints and enhanced satisfaction levels.
  • Coordinate focus groups engaging customers in order to gather valuable insights to enhance product offerings.
  • Manage team of designers to provide continuous solutions for development team.

Senior UX Designer, Top-Secret Security Clearance

Millennium Corporation
11.2020 - 11.2021

Design management software for red team operations in the Cyber Security arena. Specializing in consuming complex systems, data management, scheduling, financials, project management and learning management.


  • Presented design concepts persuasively to stakeholders, securing buy-in for proposed solutions and driving project success.
  • Streamlined workflows for design projects, optimizing collaboration between team members and reducing project timelines.
  • Spearheaded the creation of a comprehensive style guide, ensuring consistent branding and visual language across all digital platforms.
  • Collaborated with cross-functional teams to develop innovative and intuitive design solutions for complex web applications.
  • Devised engaging wireframes and interactive prototypes, demonstrating key user journeys and interactions to stakeholders.
  • Championed a user-centered approach within the organization, influencing key decision-makers to prioritize user needs in product development efforts.

Product Designer

DesignGryphon
04.2020 - 11.2020
  • Utilize data-driven design approaches to create compelling solutions that catered to diverse user needs.
  • Deliver engaging presentations to stakeholders, showcasing design concepts and their potential impact on business growth.
  • Develop innovative product concepts through extensive market research and competitor analysis.

UX Lead, Research & Development

Inventory Locator Services
08.2018 - 04.2020

Modernize existing enterprise software to optimize user experience within the aviation industry, e-comm and analytics.


  • Support growth initiatives of B2B through Qualitative and Quantitative analysis.
  • Increased lead conversion by 83% through A/B testing.
  • Reduce design production time by 53% by implementing master design system across enterprise platforms.
  • Research and recommend usability software to improve research and testing capabilities.
  • Proven ability to learn quickly and adapt to new situations.
  • Apply effective time management techniques to meet tight deadlines.
  • Participate in team projects, demonstrating ability to work collaboratively and effectively.
  • Develop and implement creative solutions to complex problems.
  • Build external and internal applications using Angular & Sass.

Senior UX Designer, AHS

ServiceMaster
05.2017 - 08.2018

Design & Manage AHS digital experiences across all products for B2B & B2C. Specializing in short term solutions with long term roadmaps for each product. Managed multiple projects effectively in demanding environment with tight deadlines. Suggested enhancements to product design, improving user experiences.


  • Support 8-12 development teams with style guides, prototypes and testing.
  • Collaborate with marketing and brand to ensure brand identity and voice are translated for interactive models.
  • Improved product development by integrating design sprint methodologies into agile workflow.
  • Implemented best practices in accessibility, catering to diverse user needs and promoting inclusivity within product designs.
  • Evaluated existing user interfaces for improvement opportunities, leading to significant enhancements in overall user satisfaction.

UX Designer, Customer Experience

ServiceMaster
09.2015 - 05.2017

Design solutions for all B2C applications across all ServiceMaster brands.


  • Increased Lead generation by 52% through Qualitative & Quantitative analysis leading to thoughtful design solutions for E-commerce sales funnels.
  • Identified opportunities for workflow improvements within the design team, implementing new tools and processes that increased efficiency and productivity.
  • Enhanced customer experience by designing intuitive interactions and visually engaging interfaces.
  • Developed responsive designs to ensure optimal performance on various devices and platforms.
  • Analyzed web analytics data to inform design decisions and prioritize feature enhancements based on user behavior trends.
  • Streamlined the online shopping process for increased customer satisfaction and repeat business.
  • Collaborated with cross-functional teams to create a cohesive, user-centric product vision.

Digital Designer

Florim USA
08.2012 - 09.2015

Prepare and maintain graphics for 75 product lines, develop marketing materials. Balance production work and marketing working independently with little to no supervision. Develop new product lines of tile. Develop Client Relationships.
Marketing: create room scenes highlighting Florim’s products, develop advertising materials for print and digital campaigns. Train marketing staff in Adobe products.

Achievements
• Saved the company money by internalizing marketing visualizations & PR materials.
• Train new designers
• Instituted use of Photoshop actions in production work

Responsibilities
• Research & Development
• Product Visualization

Architectural Renderer

Virtual Architecture
05.2002 - 06.2008

Small digital visualization business working with fortune 500 companies, like GM, Cadillac and HCA.

Produce and maintain all promotional materials, project coordination, achieved or exceeded short project deadlines, attained leadership position dealing with clients, created business identity as well
as company graphics used for multimedia advertising.
Represent the company at AIA conventions and other PR opportunities.

Achievements
• Improved project turnaround 3 fold.
• Integrated Photoshop material development
• Key specialist in organic modeling techniques
• Developed and maintained company website
• Maintained business operations during owner absence
• Managed temporary hires on behalf of owner
• Represented company at PR functions

Education

MFA - Interactive Design & Game Development

Savannah College of Art And Design
Savannah, GA
09.2012 - 03.2018

BFA - Drawing & Digital Media

Austin Peay State University
Clarksville, TN
06.2008 - 05.2012

Skills

Responsive design

Prototyping

Customer experience management

Stakeholder Management

Usability Testing

Collaborative design

Visual design

Design thinking

Design leadership

Content Strategy

Storyboarding

Cross-Functional Teamwork

User Research

Quality Control

Customer experience strategy

Customer Journey Mapping

Usability and Accessibility

Product usability assessment

Solution prototypes

Wireframing and Prototype Design

UX Diagnostic Management

User Experience Testing

Website Architecture

Use Case Study Generation

Agile Methodology

UX architecture

UX Design

A and B Testing

Journey Mapping

Software

Adobe Creative Suite

Adobe XD

Figma

Sketch

Abstract

Axure RP

UserZoom

HotJar

VWO

Invision

Google Analytics

JIRA

GitHub

Angular

Sass

CSS

HTML5

Python

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Judge a man by his questions rather than his answers.
Voltaire

Timeline

Experience Manager, Top-Secret Clearance

Millennium Corporation
11.2021 - Current

Senior UX Designer, Top-Secret Security Clearance

Millennium Corporation
11.2020 - 11.2021

Product Designer

DesignGryphon
04.2020 - 11.2020

UX Lead, Research & Development

Inventory Locator Services
08.2018 - 04.2020

Senior UX Designer, AHS

ServiceMaster
05.2017 - 08.2018

UX Designer, Customer Experience

ServiceMaster
09.2015 - 05.2017

MFA - Interactive Design & Game Development

Savannah College of Art And Design
09.2012 - 03.2018

Digital Designer

Florim USA
08.2012 - 09.2015

BFA - Drawing & Digital Media

Austin Peay State University
06.2008 - 05.2012

Architectural Renderer

Virtual Architecture
05.2002 - 06.2008
Jaylee GriffinSenior UX Designer