Jaylee Nichols
Newnan,GA
Summary
Dynamic team player with a proven track record at Dunkin', excelling in customer service and cash handling. Demonstrated ability to enhance team efficiency and customer satisfaction through exceptional multitasking and organizational skills. Achieved significant improvements in customer engagement, leveraging strong communication and problem-solving abilities.
Positive, adaptable, and reliable with strong commitment to teamwork and customer service. Understands importance of maintaining clean and organized environment, coupled with skills in handling transactions and providing excellent customer experiences. Aiming to contribute to positive team atmosphere and ensure customer satisfaction.
Offering friendly and cooperative attitude, with willingness to learn and grow in dynamic environment. Brings understanding of importance of customer service and teamwork, along with ability to handle tasks efficiently and accurately. Ready to use and develop communication and problem-solving skills in my Desired Position role.
Overview
4
4
years of professional experience
Work History
Crew Member
Dunkin
02.2024 - 12.2024
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Worked well with teammates and accepted coaching from management team.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Accurately operated cash register to process customer payments.
- Collaborated with team members to complete orders.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Team Member
Dunkin’ Donuts Baskin Robin
03.2023 - 05.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Learned all required tasks quickly to maximize performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Housekeeper
Country Inn & Suites By Radisson
10.2022 - 12.2022
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Changed bed linens and collected soiled linens for cleaning.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
Team Member
Crumble Cookie
10.2021 - 12.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Learned all required tasks quickly to maximize performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong cooperative relationships with coworkers and managers.
Team Member
Bojangles'
05.2021 - 07.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Learned all required tasks quickly to maximize performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to team success by completing jobs quickly and accurately.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
Northgate
Newnan, GA05.2026
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- Customer engagement
- Taking orders
- Cleaning and sanitizing
- Self-discipline
- Interactive communication skills
- Safety awareness
- Initiative and Self-motivation
- Basic math
- Verbal and written communication
Timeline
Crew Member
Dunkin
02.2024 - 12.2024
Team Member
Dunkin’ Donuts Baskin Robin
03.2023 - 05.2023
Housekeeper
Country Inn & Suites By Radisson
10.2022 - 12.2022
Team Member
Crumble Cookie
10.2021 - 12.2021
Team Member
Bojangles'
05.2021 - 07.2021
Northgate
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