Jaylee Torres Figueroa
Chicopee,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Language
4
4
years of post-secondary education
1
1
year of professional experience
Work History
Therapeutic Training & Support (TT&S)
IPS Behavioral Health Clinic
Springfield, MA
05.2025 - Current
- Established trusting relationships with children, adolescents, and families to enhance engagement with therapeutic services.
- Helped clients develop healthier coping strategies, emotional-regulation skills, communication skills, and appropriate behavioral responses.
- Successfully supported clients through behavioral and emotional challenges using de-escalation, therapeutic support, and individualized interventions.
- Contributed to measurable progress toward individualized treatment and behavioral goals by consistently reinforcing therapeutic strategies.
- Assisted clients and families in identifying community resources and services tailored to their specific needs.
- Demonstrated the ability to remain calm, patient, and professional during challenging or crisis situations.
- Adapted interventions and communication strategies to meet the individual developmental, emotional, behavioral, and social needs of each client.
- Promoted greater independence and confidence among clients by encouraging problem-solving, positive decision-making, and appropriate self-ad
- Supported continuity of care by consistently communicating relevant observations and client progress to treatment-team members.
- Developed strong experience working with youth and families from diverse backgrounds while maintaining a culturally responsive and strengths-based approach.
Clinician Intern
IPS Behavioral Health Clinic
Springfield, MA
09.2025 - 05.2026
- Provided support to individuals struggling with addiction issues through evidence-based interventions.
- Assisted in crisis intervention and de-escalation of high stress situations.
- Documented progress notes and treatment records in clinical charting systems.
- Assisted counselors with individual therapy and group therapy sessions.
- Completed behavioral assessments and mental health screenings for new clients.
- Supported treatment planning through case review and clinical team meetings.
- Maintained confidentiality standards across sensitive client information and records.
- Observed clinic workflows and followed IPS Behavioral Health Clinic procedures.
- Ensured compliance with HIPAA regulations when handling confidential information.
Volunteer
Loraine’s Soup Kitchen
Chicopee, MA
05.2025 - 09.2025
- Served hot meals to guests in dining area
- Packed takeaway meals for community members and families
- Prepared ingredients for daily soup kitchen meal service
- Offered support and assistance to community members.
Education
Master of Arts - Social Work
Westfield State University
Westfield, MA 09.2026 - 10.2026
Bachelor of Arts - Social Work
Westfield State University
Westfield, MA 09.2022 - 05.2026
Skills
- Client engagement
- Client advocacy
- Community resource access
- Problem-solving
- Organizational skills
- Relationship building
- Cultural competency
- Team building
- Fluent in Spanish
- Public speaking
- Family support
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Master of Arts - Social Work
Westfield State University
09.2026 - 10.2026
Clinician Intern
IPS Behavioral Health Clinic
09.2025 - 05.2026
Therapeutic Training & Support (TT&S)
IPS Behavioral Health Clinic
05.2025 - Current
Volunteer
Loraine’s Soup Kitchen
05.2025 - 09.2025
Bachelor of Arts - Social Work
Westfield State University
09.2022 - 05.2026