Jaylee West
Roy
Summary
Positive and energetic with strong aptitude for leadership and team-building. Deep understanding of customer service principles and effective communication. Focused on driving team success and enhancing customer satisfaction.
Overview
1
1
year of professional experience
Work History
Customer Service Team Leader
Papa Murphy's
10.2023 - Current
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Implemented quality assurance measures to maintain consistency in customer interactions and service delivery.
- Led by example through consistently maintaining excellent performance standards.
Education
Roy High School
Roy, UTSkills
- Team management
- Complaint resolution
- Retail store support
- Customer service excellence
- Quality control
- Teamwork
Timeline
Customer Service Team Leader
Papa Murphy's
10.2023 - Current
Roy High School
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