Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaylee Yancy

Brawley,CA

Summary

Adept at enhancing customer experiences and streamlining entry processes at AEG Goldenvoice/Coachella Fest, I excel in problem-solving and active listening, ensuring safety and satisfaction. My background in physical therapy assistance highlights my commitment to efficient, goal-oriented teamwork and exceptional service, with a keen focus on confidentiality and environment maintenance.

Overview

2
2
years of professional experience

Work History

Access Control Representative

AEG Goldenvoice/Coachella Fest
04.2023 - 06.2023
  • Increased guest satisfaction by addressing concerns promptly and courteously during the ticket scanning process.
  • Maintained smooth entry flow by quickly resolving ticketing issues and discrepancies.
  • Collaborated with security personnel to ensure the safety of all attendees by detecting fraudulent tickets or unauthorized entry attempts.
  • Provided exceptional customer service while troubleshooting technical issues related to scanning equipment or patron''s mobile devices displaying etickets.
  • Provided information about current and future events at facility.
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.

Physical Therapist Assistant

Imperial Physical Therapy
11.2021 - 07.2022
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Contributed to overall clinic efficiency by assisting with equipment setup, inventory management, and patient scheduling as needed.
  • Supported optimal patient care by maintaining a clean, safe, and organized treatment environment.
  • Checked physical therapy supplies, assisting with ordering and restocking.
  • Maintained cleanliness and sanitation of clinic or treatment environment.

Education

Associate of Applied Science - Physical Therapy

Arizona State University
Phoenix, Arizona

Master's - Nutrition

California State University, San Bernardino
06.2027

Associate Degree - Kinesiology

Imperial Valley College
Imperial, CA
05.2022

High School Diploma -

Brawley Union High School
Brawley, CA
06.2020

Skills

  • Customer Service
  • Active Listening
  • Data Entry
  • Problem-solving abilities
  • Filing
  • Teamwork and Collaboration
  • Goal-Oriented
  • Reliable and punctual
  • Cash Handling

Timeline

Access Control Representative

AEG Goldenvoice/Coachella Fest
04.2023 - 06.2023

Physical Therapist Assistant

Imperial Physical Therapy
11.2021 - 07.2022

Associate of Applied Science - Physical Therapy

Arizona State University

Master's - Nutrition

California State University, San Bernardino

Associate Degree - Kinesiology

Imperial Valley College

High School Diploma -

Brawley Union High School
Jaylee Yancy