Jayleen Dana
Grass Valley,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Manger
Smiley's Check Cashing
07.2013 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Proficient in Power Check computer program.
- Knowledgeable in CTR and SAR reports, fraud, and AML Policies and Procedures.
- Highly skilled in opening and closing procedures, as well as distributing large amounts of cash to customers in a timely manner.
Front Desk Receptionist
Courtyard Suites
05.2009 - 09.2012
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Collected payments, processed transactions and updated relevant records.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Resolved customer problems and complaints.
- Completed data entry and filing to keep records updated for easy retrieval.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Education
High School Diploma -
Nevada Union High School
Grass Valley, CA06.2005
Skills
- Operations Management
- Financial Management
- Policy Implementation
- Problem Resolution
- Computer Skills
- Documentation and Reporting
- Customer Service
- Risk Management
- Organizational Skills
- Effective Communication
Timeline
Manger
Smiley's Check Cashing
07.2013 - Current
Front Desk Receptionist
Courtyard Suites
05.2009 - 09.2012
High School Diploma -
Nevada Union High School