Jayleen Deida
New Haven,CT
Summary
Dynamic and dependable professional with a proven track record at Dunkin' Donuts, excelling in customer service and team leadership. Recognized for enhancing order accuracy and reducing wait times through effective problem-solving and communication. Adaptable and detail-oriented, committed to fostering a positive work environment while achieving operational excellence.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Lot and Ero
Russell Speeders Car Wash
07.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Handled cash, credit, and digital payments while adhering to company policies.
- Greeted customers entering store and responded promptly to customer needs.
Shift Leader
Dunkin' Donuts
01.2021 - 08.2025
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained and mentored team members on operational procedures and customer service standards.
- Managed inventory levels, ensuring timely restocking of supplies to meet demand.
- Implemented process improvements that enhanced order accuracy and reduced wait times.
- Coordinated shift schedules to optimize workforce efficiency during peak hours.
- Resolved customer complaints promptly, maintaining positive brand image and satisfaction levels.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Education
High School Diploma -
Eli Whitney Technical High School
Hamden, CT05.2023
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Calm under pressure
- Active listening
- Decision-making
- Verbal communication
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Lot and Ero
Russell Speeders Car Wash
07.2025 - Current
Shift Leader
Dunkin' Donuts
01.2021 - 08.2025
High School Diploma -
Eli Whitney Technical High School