Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Jayleen Dilig

Los Angeles,CA

Summary

Highly motivated individual seeking a full-time position to propel sales and further develop professional skills. Eager to contribute to team success while bringing a positive attitude and commitment to continuous learning and growth. I am passionate about achieving both personal and career goals while making a meaningful impact on the lives of others.

Overview

8
8
years of professional experience

Work History

Sales Associate

Urban Outfitters, Inc.
11.2024 - 01.2025
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Solved customer challenges by offering relevant products and services.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Associate

In-N-Out Burger
02.2022 - 08.2024


  • Delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Assessed and resolved customer service problems and executed solutions.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Hostess

Fleming's Prime Steakhouse & Wine Bar
05.2023 - 01.2024
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.

Financial Representative

Primerica Financial Services
08.2021 - 03.2023
  • Worked closely with clients to determine goals and recommend appropriate services to maintain long-term relationships with account holders.
  • Advised clients on financial matters and recommended investments.
  • Helped families become properly protected and insured
  • Offered term life insurance, auto, and home insurance
  • Created and implemented business and marketing plans to drive growth.
  • Prospected for clients
  • Worked with clients to develop financial planning strategies and solutions through evaluation of finances.

Barista

Starbucks
09.2019 - 12.2019
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Used POS system to accurately enter orders and process payments.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained regular and consistent attendance and punctuality.

Server Attendant, Cashier, Expo

Corner Bakery Café
12.2018 - 06.2019
  • Cultivated warm relationships with regular customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Served food and beverages promptly with focused attention to customer needs.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.

Filing, Mailing, and Telephone Receptionist

M&M Medical Billing and Collection
03.2017 - 11.2017
  • Filed billing claims and correspondence (alphabetically organized patients' names) and EOBs (explanation of benefits) by month
  • Mailed out monthly statements and marketing brochures to prospective clients by placing in envelopes and running them through a stamp machine
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered phone promptly and directed incoming calls to correct offices.

Education

Bachelor of Science - Political Science

California State University-Northridge
Northridge, CA
05-2026

Associate of Science - Political Science

Glendale Community College
Glendale, CA
05-2022

High School Diploma -

Burbank High School
Burbank, CA
05.2019

High school or equivalent -

John Marshall Senior High School
05.2019

Skills

  • Microsoft Office (Excel, Powerpoint)
  • POS System Management
  • Sales Strategy Development
  • Marketing
  • Effective Conflict Resolution
  • Positive Attitude
  • Results-Driven Mindset
  • Dependable
  • Workplace Adaptability
  • Effective Pressure Management
  • Strategic Negotiation Skills
  • Conflict management
  • Business development
  • Upselling

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Sales Associate

Urban Outfitters, Inc.
11.2024 - 01.2025

Hostess

Fleming's Prime Steakhouse & Wine Bar
05.2023 - 01.2024

Associate

In-N-Out Burger
02.2022 - 08.2024

Financial Representative

Primerica Financial Services
08.2021 - 03.2023

Barista

Starbucks
09.2019 - 12.2019

Server Attendant, Cashier, Expo

Corner Bakery Café
12.2018 - 06.2019

Filing, Mailing, and Telephone Receptionist

M&M Medical Billing and Collection
03.2017 - 11.2017

Bachelor of Science - Political Science

California State University-Northridge

Associate of Science - Political Science

Glendale Community College

High School Diploma -

Burbank High School

High school or equivalent -

John Marshall Senior High School

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Jayleen Dilig