Jayleen Farris
Rancho Cucamonga,CA
Summary
Accomplished Manager at Sweet Kisses Pet Grooming and skilled Cashier at Flying J Travel Center, demonstrating exceptional multitasking abilities and attention to detail. Enhanced customer satisfaction and team performance through effective conflict resolution and staff training. Expert in inventory management and cash handling, contributing to significant improvements in operational efficiency and customer service excellence.
Overview
6
6
years of professional experience
Work History
Cashier
Flying J Travel Center
03.2020 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Manager
Sweet Kisses Pet Grooming
01.2019 - 04.2020
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
Animal, Hygienist, And Grooming - Animal Hygienist
School of Grooming
Online11.2022
Small Business Entrepreneurship - Business Management
Los Angeles Trade Technical College
Los Angeles, CA05.2018
Skills
Spirit, wine and beer expertise
- Customer Service
- Cleaning and sanitizing
- Customer service excellence
- Cash Register Operation
- Refunds and exchanges
- Inventory Stocking
- Training and mentoring
- Attention to Detail
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Flying J Travel Center
03.2020 - 08.2024
Manager
Sweet Kisses Pet Grooming
01.2019 - 04.2020
Animal, Hygienist, And Grooming - Animal Hygienist
School of Grooming
Small Business Entrepreneurship - Business Management
Los Angeles Trade Technical College