Jayleen Hernandez
Chicago,IL
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.
Overview
3
3
years of professional experience
Work History
Library Technology Service Student Worker
Eastern Illinois University
08.2021 - Current
- Worked in team environment to maintain high levels of productivity.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Maintained excellent customer service and positive attitude towards guest, customers, and fellow teammates.
- Operated cash register to manage payments and provide receipts for proof of transaction.
- Operated and maintained machinery and equipment to manage functionality and performance.
- Processed returns and exchanges purchased by customers to provide assurance and manage expectations.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Honors College Student Office Assitant
Eastern Illinois University
08.2020 - 05.2021
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email, or in-person to provide information.
Education
Bachelor of Arts - Criminology & Sociology
Eastern Illinois University
Charleston, IL12.2023
Skills
- Technical Support
- Computer Skills
- File Maintenance
- Data Entry
- Word Processing
- Research and Analysis
- Friendly and Professional
- File Management
- Database Management
- Customer Service
- Recordkeeping and Confidentiality
- Team Collaboration
- Organized and Efficient
- Fast Learner
- Problem-Solving
- Performance Improvement
- Research
- Attention to Detail
- Conflict Management
- Teamwork and Collaboration
Timeline
Library Technology Service Student Worker
Eastern Illinois University
08.2021 - Current
Honors College Student Office Assitant
Eastern Illinois University
08.2020 - 05.2021
Bachelor of Arts - Criminology & Sociology
Eastern Illinois University
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