Summary
Overview
Work History
Education
Skills
Timeline
Waitress

Jayleen Lopez

89 Conneticut Blvd East Hartford,CT

Summary

Proven to excel in high-pressure environments, enhance customer satisfaction, and boost revenue at The Capital Grille by leveraging skills exhibiting hospitality service expertise and sales techniques. Recognized for outstanding training skills at Chili's Bar and Grill, supporting team collaboration, and excelling in service prioritization, significantly improving service delivery and operational efficiency.

Overview

4
4
years of professional experience

Work History

Waitress

The Capital Grille
11.2022 - Current
  • Handle high-pressure situations with composure, maintaining excellent service standards even during busy shifts
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • It resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Trained new waitstaff on proper food handling, customer service, and safety procedures.
  • It boosted restaurant revenue by upselling appetizers, desserts, beverages, and entrees.
  • Consistently exceeded management's performance expectations while adhering to company policies and procedures.
  • Supported the needs of 20-person wait staff who attended to the specific needs of countless customers daily for The Capital Grille restaurant with social relevancy and intentionality.

Waitress Trainer

Chili's Bar And Grill
02.2020 - 11.2022
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
  • Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
  • Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
  • Recognized for exemplary training skills by management, resulting in increased responsibilities and involvement in onboarding new employees.

Bartender

Buffalo Wild Wings
10.2021 - 02.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Education

Associate of Business Administration - Business Management

Tunxis Community College
Farmington, CT
05.2025

High School Diploma -

Berlin High School
Berlin, CT
06.2021

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Team Collaboration
  • Hospitality service expertise
  • Handling Complaints
  • Service prioritization
  • Complex Problem-Solving
  • Performance Improvement
  • Sales Techniques

Timeline

Waitress

The Capital Grille
11.2022 - Current

Bartender

Buffalo Wild Wings
10.2021 - 02.2022

Waitress Trainer

Chili's Bar And Grill
02.2020 - 11.2022

Associate of Business Administration - Business Management

Tunxis Community College

High School Diploma -

Berlin High School

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Jayleen Lopez