Jayleen Martinez
St. Cloud
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
3
3
years of professional experience
Work History
Pool Attendant
City of Saint Cloud
06.2024 - Current
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Enhanced pool safety by enforcing pool rules and regulations diligently.
- Provided necessary support for disabled guests, ensuring their comfort and ease of access within the facility.
- Managed inventory of pool equipment and supplies, maintaining adequate stock levels at all times.
- Assisted in setting up and breaking down equipment for special events held at the pool area.
- Implemented effective crowd control measures during peak hours, maintaining order within the facility.
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Consistently received positive feedback from patrons due to excellent communication skills and proactive problem-solving abilities.
- Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
- Moved umbrellas and lounge chairs at request of guests.
- Monitored weather conditions closely to ensure the safety of swimmers during adverse circumstances.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Pathway Intern
Veterans Affairs Medical Center
04.2023 - 04.2024
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Provided prompt, polite, and professional in-person and telephone customer service.
- Streamlined timekeeping processes by implementing efficient software solutions and training staff on their use.
- Reduced payroll errors by meticulously reviewing timesheets and resolving discrepancies before final submission.
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Facilitated communication between departments for improved collaboration and project success.
- Supported timely decision-making with thorough research and accurate data analysis.
- Coordinated successful meetings and events by meticulously planning agendas, logistics, and materials.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Enhanced office productivity by assisting in training new hires on software systems, office procedures, and best practices.
Secretary/Activity Assistant
Avante Rehabilitation Center
01.2022 - 10.2022
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Increased staff productivity with efficient meeting coordination and streamlined agenda preparation.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Maintained daily report documents, memos and invoices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Created and updated records and files to maintain document compliance.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Screened visitors and issued badges to maintain safety and security.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
Education
Associate of Science - Health Information Technology
Valencia College
Orlando, FLTechnical Certification - Medical Informatics
Valencia College
Orlando, FL12.2023
Skills
- Reading Comprehension
- Calendar Management
- Data Entry
- Reviewing Patient Information
- Medical Terminology
- Patient Data Compilation
- CPR Certified
- Records Management
- Patient Data Identification
- Electronic Health Record Applications
- Clerical Support
- Scheduling experience
- Telephone Etiquette
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Pool Attendant
City of Saint Cloud
06.2024 - Current
Pathway Intern
Veterans Affairs Medical Center
04.2023 - 04.2024
Secretary/Activity Assistant
Avante Rehabilitation Center
01.2022 - 10.2022
Associate of Science - Health Information Technology
Valencia College
Technical Certification - Medical Informatics
Valencia College
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