Jayleen Salas
Philadelphia,PA
Summary
Compassionate Health Administration student with hands-on experience in patient services and health care operations, proficient in appointment scheduling, patient communication, and EHR management. I possess a strong foundation in health care law, ethics, and marketing, and am driven by a passion for improving access to quality care through innovative health initiatives. My collaborative skills, supported by retail experience, underscore my leadership and dedication to making a meaningful impact in public health and nonprofit service.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
Drexel Student Health Center, Inc
Philadelphia, PA
04.2023 - 09.2024
- Managed patient communications via multi-line phone systems, scheduled medical appointments, coordinated procedures, and triaged clinical calls through the EHR system, ensuring efficient care delivery.
- Accurately gathered patient demographics, verified insurance eligibility, and maintained patient accounts while ensuring compliance with HIPAA, PCI standards, and University policies.
- Collected and posted patient payments, processed outstanding balances, and supported patient outreach by participating in outbound campaigns and creating engagement content with the Clinical Manager.
- Performed diverse administrative tasks, including assembling patient packets, updating registrations, and scanning records, while adapting to dynamic demands in a fast-paced team environment.
Sales Associate
H&M, Inc
Pembroke Pines, FL
06.2022 - 09.2022
- Provided personalized customer service by actively engaging with shoppers, answering product-related questions, and offering styling recommendations to enhance the shopping experience and drive sales.
- Collaborated with the visual merchandising team to feature current fashion trends, style mannequins, and create appealing product displays that aligned with seasonal promotions and brand standards.
- Managed inventory by restocking shelves, organizing merchandise, and ensuring product availability, contributing to an efficient shopping environment and minimizing stock discrepancies.
- Supported store operations by working cash registers, processing payments, and assisting in promotional marketing activities, while maintaining a clean and organized store environment.
Sales Associate
Forever 21, Inc
Pembroke Pines, FL
05.2021 - 08.2021
- Assisted a diverse clientele in discovering and expressing their personal style by providing tailored fashion advice, showcasing products that met individual preferences, and enhancing their overall shopping experience.
- Actively promoted current fashion trends by styling mannequins and creating eye-catching displays that highlighted seasonal collections, attracting customers' attention and encouraging product engagement.
- Managed store operations by restocking merchandise, maintaining organized displays, processing transactions at the register, and supporting marketing initiatives, ensuring a welcoming and efficient shopping environment.
Education
Bachelor of Science - Health Services Administration
Drexel University
Philadelphia, PA06-2026
High School Diploma -
Cooper City High School
Cooper City, FL06-2021
Skills
- EMR System
- Teamwork and Collaboration
- Microsoft Office
- Multitasking and Organization
- Attention to Detail
- Customer Service and Communication Skills
- Time management abilities
References
References available upon request.
Relevant Coursework
- Economics of Health Care Systems
- Health Care Law
- Health Care Human Resources
- Ethics in Health Care Management
- Health Care Policy
- Health Care Marketing
- Financial Management in Health Care
Languages
Spanish
Professional
Timeline
Patient Service Representative
Drexel Student Health Center, Inc
04.2023 - 09.2024
Sales Associate
H&M, Inc
06.2022 - 09.2022
Sales Associate
Forever 21, Inc
05.2021 - 08.2021
Bachelor of Science - Health Services Administration
Drexel University
High School Diploma -
Cooper City High School
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