Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jayleen Salcedo

Charlotte,NC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Sales Associate

Wal-Mart Supercenter
Monroe, NC
09.2021 - 03.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Achieved perfect attendance and on-time record.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Prepared large cash deposits with zero discrepancies.
  • Developed, marketed and sold full range of products and support services.

Crew Member

Dairy Queen Grill & Chill
Monroe, NC
08.2021 - 11.2022
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Stocked shelves to organize aisles in assigned department.
  • Assisted other team members to achieve goals.
  • Took orders, prepared meals and collected payments.
  • Collaborated with team members to complete orders.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Offered upgrade items and showcased daily specials to promote restaurant products.
  • Prepared products following restaurant, health and safety standards and procedures.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Trained new team members on procedures, customer service and sales techniques.
  • Became familiar with products to answer questions and make suggestions.
  • Worked front counter, drive-thru and other areas.
  • Supported great dining and meal experiences for guests.
  • Handled lines and cables to tie and untie barges and boats.

Sales Associate

Rue 21
Monroe, NC
03.2018 - 10.2021
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Answered customer questions about sizing, accessories and merchandise care.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
  • Recommended accessories and complementary purchases to boost revenue.
  • Processed product returns and assisted customers with other selections.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Maintained records related to sales, returns and inventory availability.
  • Solved customer challenges by offering relevant products and services.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Enhanced product presentation and promotional material displays, working alongside retail representatives.
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

Crew Member

Dunkin Dounts
Indian Trail, NC
01.2020 - 08.2021
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Assisted other team members to achieve goals.
  • Stocked shelves to organize aisles in assigned department.
  • Worked well with teammates and accepted coaching from management team.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Worked front counter, drive-thru and other areas.
  • Supported great dining and meal experiences for guests.
  • Handled lines and cables to tie and untie barges and boats.
  • Conducted various administrative duties and errands.
  • Addressed guest needs, questions or concerns to create optimum experience onboard.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Offered upgrade items and showcased daily specials to promote restaurant products.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Collaborated with team members to complete orders.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Prepared products following restaurant, health and safety standards and procedures.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Became familiar with products to answer questions and make suggestions.
  • Trained new team members on procedures, customer service and sales techniques.

Cook's Aide

Autumn Care Nursing Home
Marshville, NC
08.2019 - 05.2020
  • A
  • Assisted in preparing and serving meals to patients, staff, and visitors according to established dietary guidelines.
  • Cleaned kitchen equipment such as ovens, ranges, grills, fryers, steam tables, and refrigerators.
  • Stocked shelves with food items and supplies.
  • Checked expiration dates on all food products prior to use or storage.
  • Operated industrial dishwashers for washing dishes and utensils.
  • Weighed and measured ingredients for recipes according to standard procedures.
  • Labeled containers of prepared foods with date of preparation and expiration information.
  • Organized pantry areas by stocking shelves with canned goods and other non-perishables.
  • Disposed of garbage in designated receptacles throughout the facility.
  • Responded to customer inquiries regarding menu items, ingredients, and special diets in a courteous manner.
  • Maintained cleanliness of work area including floors, walls, counters.
  • Bagged ice for storage in freezers or coolers.
  • Prepared salad bar items such as chopped vegetables and fruit salads.
  • Followed safety procedures when handling hazardous materials such as cleaning chemicals.
  • Performed sanitation duties such as sweeping floors and mopping spills.
  • Transported bulk food items from storage areas to kitchen prep stations.
  • Recorded temperatures of cooked food products for health code compliance purposes.
  • Sanitized cooking surfaces after each meal service period.
  • Placed orders for needed kitchen supplies with vendors as directed by supervisor.
  • Prepared food for service based on daily specials and chef's needs.
  • Washed preparation utensils, tools and machinery by hand or industrial dishwasher.

Education

High School Diploma -

ADC Academy
Indian Trail, NC
06.2022

Skills

  • Courteous with Strong Service Mindset
  • Building Customer Trust and Loyalty
  • Upselling Products and Services
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Understanding Customer Needs
  • Responding to Difficult Customers
  • Customer Retention Strategies
  • Upbeat and Positive Personality
  • Issue and Complaint Resolution
  • Customer Data Confidentiality
  • Answering Customer Questions
  • Report Creation
  • Information Inputting
  • Patient and Empathetic
  • Recommending Solutions
  • Promotional Information
  • Report Creation
  • Information Inputting
  • Patient and Empathetic
  • Recommending Solutions
  • Promotional Information
  • Report Creation
  • Information Inputting
  • Patient and Empathetic
  • Recommending Solutions
  • Promotional Information

Timeline

Sales Associate

Wal-Mart Supercenter
09.2021 - 03.2023

Crew Member

Dairy Queen Grill & Chill
08.2021 - 11.2022

Crew Member

Dunkin Dounts
01.2020 - 08.2021

Cook's Aide

Autumn Care Nursing Home
08.2019 - 05.2020

Sales Associate

Rue 21
03.2018 - 10.2021

High School Diploma -

ADC Academy

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Jayleen Salcedo