Jayleen Villegas
La Puente,CA
Summary
Hard-working professional with 6 years of experience and a proven knowledge of customer service, data entry, and executive support. Aiming to leverage my skills to successfully fill the Receptionist role at your company.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Service Representative 2
AltaMed
06.2024 - Current
Patient Access Representative
Methodist Hospital of Southern California
10.2021 - Current
- Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies
- Interview patients or their representatives to identify problems relating to care
- Maintain knowledge of community services and resources available to patients
- Refer patients to appropriate health care services or resources
- Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution
- Explain policies, procedures, or services to patients using medical or administrative knowledge
- Provide consultation or training to volunteers or staff on topics such as guest relations, patients' rights, and medical issues
- Collect and report data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate
- Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field
- Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care
- Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff
- Analyze patients' abilities to pay to determine charges on a sliding scale
- Teach patients to use home health care equipment
Supervisor
PAIN MANAGEMENT
01.2023 - 05.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs
- Evaluated employee performance and coached and trained to improve weak areas
- Maintained compliance with company policies, objectives and communication goals
- Worked with management team to implement proper division of responsibilities
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Set overall vision and provided team leadership
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
- Educated family members and caregivers on patient care instructions
- Evaluated patient histories, complaints and current symptoms
- Accurately documented treatment, medications and Is administered, discharge instructions and followup care
- Advocated for and strived to protect health, safety and rights of patient
- Communicated with healthcare team members to plan, implement and enhance treatment strategies
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms
- Administered different therapies and medications in line with physician orders and treatment plan
- Managed patients recovering from medical or surgical procedures
- Monitored patient reactions after administering medications and IV therapies
- Recorded details regarding therapies to keep patient charts updated
- Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability
Medical Assistant
RISSER Orthopaedic Group
03.2022 - 01.2023
- Accompanied physicians through day in fast-paced, stressful environments
- Documented complete information about examinations, treatment plans, lab results and other details directly into charts
- Charted patient encounters by recording information such as diagnosis, treatments and prescriptions
- Stayed on top of current patient loads to facilitate efficient and organized workflow
- Attended patient appointments and wrote narrative account of events using proper abbreviations, grammar and spelling
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures
- Reviewed records, paperwork and orders for errors and resolved issues with minimal direction
- Accepted dictated notes and produced professional documents with outlined information
- Selected appropriate ICD-10 and CPT codes for records
- Verified signatures and checked medical charts for accuracy and completion
- Guarded against fraud and abuse by verifying coded data accurately reflected services provided
- Submitted orders for additional tests and examinations
- Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement
- Used EHR and clinical to input information into computerized patient record system
- Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system
Food Service Worker
METHODIST HOSPITAL
09.2020 - 09.2021
- Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed
- Clean or sterilize dishes, kitchen utensils, equipment, or facilities
- Examine trays to ensure that they contain required items
- Place food servings on plates or trays according to orders or instructions
- Load trays with accessories such as eating utensils, napkins, or condiments
- Take food orders and relay orders to kitchens or serving counters so they can be filled
- Stock service stations with items such as ice, napkins, or straws
- Remove trays and stack dishes for return to kitchen after meals are finished
- Determine where patients or patrons would like to eat their meals and help them get situated
- Carry food, silverware, or linen on trays or use carts to carry trays
- Prepare food items, such as sandwiches, salads, soups, or beverages
- Total checks, present them to customers, and accept payment for services
Education
High school diploma -
West Covina High School
California06.2019
Skills
- Data entry
- Risk management
- Sales
- Research
- Kitchen experience
- Guest relations
- Maintenance
- Hospital experience
- Organizational skills
- First aid
- Food service
- Personal assistant experience
- Stocking
- Customer service
- CPT Coding
- ICD-10
- Patient Care
- EMR Systems
- Insurance Verification
- Medical Coding
- Medical Billing
- Clerical Experience
- Childcare
- Leadership
- Project management
- Management
- Analysis skills
- Communication skills
- Supervising experience
- Medical terminology
- Medical office experience
- Medical receptionist
- HIPAA
- Microsoft Office
- Bilingual
Certification
- BLS Certification
- EKG Certification
- CPR Certification
- Food Handler Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Additional Information - Letter Of Recommendation
Dr Jared Myers, Pain Management, Risser Orthopedic Group, It is a pleasure for me to write this letter of recommendation for Jayleen Flores. My name is Dr Jared Myers and I work at Risser Orthopedic Group in the field of Pain Management. Jayleen has been employed under my department since April 2022 until present as my medical scribe. However, due to her notes enthusiasm, intelligence, genuine compassion and desire to serve, she has taken on far more medical assistant duties than a typical transcriptionist. She has assisted in rooming and interviewing new and returning patients, thoroughly documenting of course, entering orders, retrieving advanced MRI imaging reports and assisting with back office authorizations. She even took the initiative to help me market my cosmetic and regenerative treatments by single handedly starting an online professional social media site through instagram. In this day and age it is incredibly difficult to find honest hard workers like Jayleen, who actual put true care, dedication and diligence into their work. Jayleen also shower remarkable skills in a team setting by seamlessly coordinating between my primary medical assistant and my scheduling team in a daily basis. I know she will thrive in whatever position she is placed as she actively seeks additional knowledge and training from those around her to better understand the work flow mechanics. I could not recommend her more highly as she is without a doubt the best medical scribe/ assistant I have had over the past 7 years in practice. I am happy to answer any questions.
Languages
Spanish
Limited Working
Timeline
Patient Service Representative 2
AltaMed
06.2024 - Current
Supervisor
PAIN MANAGEMENT
01.2023 - 05.2024
Medical Assistant
RISSER Orthopaedic Group
03.2022 - 01.2023
Patient Access Representative
Methodist Hospital of Southern California
10.2021 - Current
Food Service Worker
METHODIST HOSPITAL
09.2020 - 09.2021
High school diploma -
West Covina High School
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