Jayleen Zepeda
Rancho Cucamonga,California
Summary
Dynamic leader with proven expertise in staff development and performance management. Excelled in business administration and verbal communication, enhancing team agility and effectively resolving conflicts. Demonstrated exceptional organizational and problem-solving skills, driving positive outcomes in high-stakes environments.
Overview
5
5
years of professional experience
Work History
Manager
Lucille's Smokehouse Bar-B-Que
10.2019 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Property Management Specialist
Greystar Property Management
09.2022 - 01.2023
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Communicated effectively with owners, residents, and on-site associates.
- Completed annual rent calculations using housing database software.
- Generated leads for sales and rental properties through cold calls and referrals.
- Coordinated appointments to show marketed properties.
Education
Bachelor of Arts - Psychology
California Polytechnic State University-Pomona
Pomona, CA06-2025
Associate of Arts - Psychology
Riverside City College
Riverside06-2023
Associate of Arts - Social And Behavioral Studies
Riverside City College
Riverside, CA06-2023
Associate of Science - Math And Science
Riverside City College
Riverside02-2022
Skills
- Business Administration
- Marketing
- Staff Development
- Expense Tracking
- Performance Management
- Verbal and written communication
- Team Leadership
- Complex Problem-Solving
- Organizational abilities
- Adaptable
Timeline
Property Management Specialist
Greystar Property Management
09.2022 - 01.2023
Manager
Lucille's Smokehouse Bar-B-Que
10.2019 - Current
Bachelor of Arts - Psychology
California Polytechnic State University-Pomona
Associate of Arts - Psychology
Riverside City College
Associate of Arts - Social And Behavioral Studies
Riverside City College
Associate of Science - Math And Science
Riverside City College
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