Jayleen Claire Babaran Aris
Torrance,United States
Summary
Excellent problem-solving skills and ability to perform well in a team.
Overview
9
9
years of professional experience
Work History
Dispatch Coordinator
Sal's Plumbing
Torrance
11.2023 - Current
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Assigned drivers to appropriate routes based on customer needs.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Received and dispatched calls for emergency services.
- Updated records of driver locations, delays, and cancellations.
Shift Team Lead
The Halal Guys Inc.
Cerritos, California
03.2018 - 12.2022
- Provided leadership and direction to shift personnel in order to complete assigned tasks efficiently.
- Addressed customer complaints promptly and professionally in order to maintain good customer relations.
- Assigned work duties based on individual strengths and weaknesses of each employee.
- Identified opportunities for process improvements through analysis of operational metrics such as cycle times and costs per unit produced.
- Resolved conflicts between employees in a professional manner while maintaining fairness among all parties involved.
- Trained new team members on their roles and responsibilities within the department.
Patient Care Coordinator
GENTLE HANDS HOME HEALTH, LLC
11.2017 - 02.2018
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Participated in weekly case conferences with members of the healthcare team for each assigned patient.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Maintained accurate records of all patient care activities using electronic health record systems.
Patient Care Coordinator
EXCELL HOME HEALTH CARE LLC
Paramount, California
03.2015 - 11.2017
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Maintained accurate records of all patient care activities using electronic health record systems.
Education
Associate of Science - AS in Occupational Therapy/Therapist - Occupational Therapy Assistance
Stanbridge University
Irvine, CA02-2023
Skills
- Manage all team members
- Cashiers
- Oversee business assessments
- Process money orders
- Catering requests
- Schedule Coordination
- Dispatch Recordkeeping
- Work Crew Dispatch
- Decision-Making
- Organizational Skills
- Excellent Communication
- Active Listening
- Calendar and Scheduling Software
- Microsoft Office
- Professionalism
- Continuous Improvement
- Adaptability and Flexibility
- Schedule Management
- Customer Service
References
References available upon request.
Timeline
Dispatch Coordinator
Sal's Plumbing
11.2023 - Current
Shift Team Lead
The Halal Guys Inc.
03.2018 - 12.2022
Patient Care Coordinator
GENTLE HANDS HOME HEALTH, LLC
11.2017 - 02.2018
Patient Care Coordinator
EXCELL HOME HEALTH CARE LLC
03.2015 - 11.2017
Associate of Science - AS in Occupational Therapy/Therapist - Occupational Therapy Assistance
Stanbridge University