Jaylei Brechler
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk/Night Auditor
Hilton Phoenix Chandler
12.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Kept accounts in balance and ran daily reports to verify totals.
Front Desk Agent/Breakfast Attendant
Hampton Inn By Hilton
05.2024 - 11.2024
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered multi-line phone system and enthusiastically greeted callers.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained clean and organized front desk areas to uphold polished company image.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Monitored dining room inventory and replenished as necessary.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
Childcare Teacher
Children's Safari Learning Center
04.2022 - 05.2024
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Organized small groups of children while transitioning to and from outdoor play.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Incorporated music, art and literature into curriculum.
- Modeled positive behavior and communication skills for students.
Host/Server
Keg Steakhouse & Bar
12.2021 - 04.2022
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area on OpenTable as well as the tables themselves and checked restrooms regularly to keep spotless.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Queen Creek High School
Queen Creek, AZAssociate's in Business
Chandler Gilbert Community College
Chandler, AZSkills
- Registration processing
- Automated telephone systems
- Posting charges
- Balancing accounts
- Overseeing front desk
- Data entry expertise
- Team building
- Flexible and adaptive
- Learning strategies
Certification
- Fingerprint Clearance Card
- First Aid/CPR Certification
- Drivers License
Timeline
Front Desk/Night Auditor
Hilton Phoenix Chandler
12.2024 - Current
Front Desk Agent/Breakfast Attendant
Hampton Inn By Hilton
05.2024 - 11.2024
Childcare Teacher
Children's Safari Learning Center
04.2022 - 05.2024
Host/Server
Keg Steakhouse & Bar
12.2021 - 04.2022
High School Diploma -
Queen Creek High School
Associate's in Business
Chandler Gilbert Community College