Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jaylei Brechler

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front Desk/Night Auditor

Hilton Phoenix Chandler
12.2024 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Kept accounts in balance and ran daily reports to verify totals.

Front Desk Agent/Breakfast Attendant

Hampton Inn By Hilton
05.2024 - 11.2024
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Monitored dining room inventory and replenished as necessary.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.

Childcare Teacher

Children's Safari Learning Center
04.2022 - 05.2024
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Organized small groups of children while transitioning to and from outdoor play.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
  • Incorporated music, art and literature into curriculum.
  • Modeled positive behavior and communication skills for students.

Host/Server

Keg Steakhouse & Bar
12.2021 - 04.2022
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area on OpenTable as well as the tables themselves and checked restrooms regularly to keep spotless.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

High School Diploma -

Queen Creek High School
Queen Creek, AZ

Associate's in Business

Chandler Gilbert Community College
Chandler, AZ

Skills

  • Registration processing
  • Automated telephone systems
  • Posting charges
  • Balancing accounts
  • Overseeing front desk
  • Data entry expertise
  • Team building
  • Flexible and adaptive
  • Learning strategies

Certification

  • Fingerprint Clearance Card
  • First Aid/CPR Certification
  • Drivers License

Timeline

Front Desk/Night Auditor

Hilton Phoenix Chandler
12.2024 - Current

Front Desk Agent/Breakfast Attendant

Hampton Inn By Hilton
05.2024 - 11.2024

Childcare Teacher

Children's Safari Learning Center
04.2022 - 05.2024

Host/Server

Keg Steakhouse & Bar
12.2021 - 04.2022

High School Diploma -

Queen Creek High School

Associate's in Business

Chandler Gilbert Community College

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Jaylei Brechler