Jaylen Arthur-Liburd
Pompano Beach,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly talented for interacting with staff at all levels of organization and public. Reliable sales professional always up for a challenge. Known for closing difficult customer deals while remaining polished and composed. Pursuing a Technical Sales Representative role with a well-established organization.
Overview
3
3
years of professional experience
Work History
Verification Specialist
Insurance Pipeline
04.2024 - Current
- Collaborated effectively with other departments, facilitating smooth handovers between teams involved in the verification process.
- Reduced errors in documentation by thoroughly cross-checking data against established parameters.
- Applied problem-solving skills when faced with challenges or discrepancies during the verification process, seeking guidance from supervisors when needed.
- Enhanced data accuracy by meticulously reviewing and verifying information from various sources.
- Verified client information by analyzing existing evidence on file.
- Assisted clients in meeting compliance requirements by providing accurate and timely verification results.
- Posted payments to accounts and maintained records.
- Demonstrated excellent attention to detail while handling sensitive client information, ensuring confidentiality at all times.
Customer Solutions Expert
Bosch BMW
07.2023 - 04.2024
- Managed high-volume workload under tight deadlines, consistently meeting or exceeding productivity targets.
- Provided exceptional service by listening attentively to customer concerns and offering tailored solutions.
- Collaborated with cross-functional teams to enhance product knowledge and deliver comprehensive support.
- Improved customer satisfaction by efficiently addressing and resolving complex issues.
- Achieved high levels of customer satisfaction with empathetic listening skills during challenging situations.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
Technical Consultant
Target
07.2022 - 01.2023
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule
- Recommended merchandise and explained features and costs to help customers make educated buying decisions.
- Scheduled, updated and maintained product preparations and customer promotions.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
Sales Associate
Burlington
09.2021 - 12.2021
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Developed, maintained and utilized diverse client base.
- Managed returns, exchanges and refunds in accordance with store policy.
- Learned duties for various positions and provided backup at key times.
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Associate
Walmart
05.2021 - 11.2021
- Analyzed customer data to identify trends and anticipate customer needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
High School Diploma -
Boyd Anderson High School
Lauderdale Lakes, FL06.2022
Skills
- Active Learning
- Customer Service and Assistance
- Cash Register Operations
- Telephone Communication
- Identity Verification
- Document Verification
- Accuracy and Precision
- Account Maintenance
- Data Entry and Review
- Customer Relationship Management
- Data review
Timeline
Verification Specialist
Insurance Pipeline
04.2024 - Current
Customer Solutions Expert
Bosch BMW
07.2023 - 04.2024
Technical Consultant
Target
07.2022 - 01.2023
Sales Associate
Burlington
09.2021 - 12.2021
Associate
Walmart
05.2021 - 11.2021
High School Diploma -
Boyd Anderson High School
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