Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Jaylen Bohlen

Columbus,GA

Summary

Proven Customer Service Cashier with a track record of enhancing customer satisfaction at Wendy's Restaurant. Excelled in cash management and customer complaint resolution, significantly exceeding service goals. Demonstrates exceptional patience, composure under pressure, and team leadership, ensuring high-quality guest services and team collaboration.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

Wendys Restaurant
01.2022 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.

Customer Service Cashier

Taco Bell
07.2021 - 01.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Counted money in drawers at beginning and end of each shift.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.

Education

Associate in Engineering Technology - HVAC Installation And Repair

Columbus Technical College
Columbus, GA
12.2026

Skills

  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash Handling
  • Customer Complaint Resolution
  • Guest Services
  • Social Perception
  • Customer Focus
  • Payment Collection
  • Customer Relationship Management (CRM)
  • Cash Management
  • Team Collaboration
  • Team Leadership

Accomplishments

  • Resolved product issue through consumer testing.

Certification

  • columbus tech Training - 2024-26

Languages

English
Native or Bilingual

Timeline

Customer Service Cashier

Wendys Restaurant
01.2022 - Current

Customer Service Cashier

Taco Bell
07.2021 - 01.2023

Associate in Engineering Technology - HVAC Installation And Repair

Columbus Technical College
Jaylen Bohlen