Jaylen Bussey

Accomplished Information Technology Specialist with a proven track record at the US Army, enhancing operational efficiency through automated solutions and robust cybersecurity measures. Skilled in IT troubleshooting and network administration, coupled with exceptional interpersonal abilities, ensured superior end-user support and minimized network downtime. Excelled in fostering client relationships and delivering swift problem resolution, significantly improving departmental productivity. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and systems. Proven skill in resolving problems quickly on first call. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Seasoned System Administrator with 2-year background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in large-scale software deployments, network buildouts and data security. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level (Information Technology Specialist) position. Ready to help team achieve company goals.

• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Resolved product issue through consumer testing.
• Increased number of resolved job tickets by 70% over previous year.
• Helped over 5400 troops and allies over the past 2 years with troubleshooting and networking
• Completed intensive training in database fundamentals and software engineering.