Jaylen Chatman
Columbus,OH
Summary
Enthusiastic teacher with several years of experience instructing students with wide range of learning abilities. Committed to creating motivational and collaborative learning environments that encourage social and emotional growth. Strategic in blending organizational skills thorough educational background. Works well with children, parents, colleagues and supervisors.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Effective at giving memorable experiences. Positive and upbeat team player with good communication and interpersonal skills.
Overview
7
7
years of professional experience
Work History
Educator
The Starting Point Learning Center
Columbus , OH
03.2022 - Current
- Developed and implemented lesson plans to meet the individual needs of students.
- Created a safe, comfortable learning environment for students by establishing positive relationships with them.
- Organized activities and resources to promote student engagement in learning.
- Collaborated with colleagues to share best practices in teaching methods.
- Engaged parents in their children's education by providing regular updates about academic performance and classroom activities.
- Planned classroom activities to enable students to work independently, in small groups and in large groups.
- Designed curriculum, lesson plans and instructional materials for classroom teaching.
- Communicated with parents and guardians about student daily activities, behaviors and related issues.
- Created and modified various teaching documents using Microsoft Office and PowerPoint.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Participated in workshops, trainings and conferences to improve educational skills.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
Restaurant Waiter
First Community Village
Columbus , OH
01.2019 - 08.2021
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Took accurate food and drink orders, using a POS ordering software system.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Checked on guests during meals to ensure satisfaction with each course.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Attended regular staff meetings to discuss changes in menu offerings or specials for upcoming days or weeks.
- Resolved customer complaints in a polite manner according to company policy.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Restaurant Team Member
Tim Hortons
Columbus , OH
06.2018 - 12.2018
- Greeted customers and provided menus.
- Assisted in taking customer orders and providing recommendations.
- Delivered food to tables in a timely manner.
- Provided quality customer service with a friendly attitude.
- Communicated clearly with kitchen staff regarding order specifics.
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
- Cleaned cooking equipment after use according to safety protocols.
- Processed payments accurately and efficiently using POS system.
- Followed health code regulations when handling food items safely.
- Checked expiration dates on food products regularly and replaced expired items.
- Trained new team members on restaurant policies and procedures.
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Provided exceptional service to high volume of daily customers.
- Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Community Worker
ALL THAT- Teens Hopeful About Tomorrow
Columbus , OH
06.2017 - 08.2017
- Provided assistance to individuals and families in need of social services, such as housing, healthcare, education, employment and financial aid.
- Organized outreach activities to engage members of the community and promote awareness of available resources.
- Conducted research on current social issues and collaborated with other organizations to plan events related to these topics.
Education
High School Diploma -
Independence High-school
Columbus , OH06-2020
Dental Hygiene
Columbus State
Columbus , OHSkills
- Student relations
- Continuing Education
- Group and Individual Institution
- Professional Training
- Customer Service
- Dietary Aide
- Communication Skills
- Computer Skills
- Phone Etiquette
- Microsoft Word
- Microsoft Outlook
- Organizational Skills
- Customer Support
Timeline
Educator
The Starting Point Learning Center
03.2022 - Current
Restaurant Waiter
First Community Village
01.2019 - 08.2021
Restaurant Team Member
Tim Hortons
06.2018 - 12.2018
Community Worker
ALL THAT- Teens Hopeful About Tomorrow
06.2017 - 08.2017
High School Diploma -
Independence High-school
Dental Hygiene
Columbus State