Jaylen Edmondson
Phoenix,AZ
Summary
Cox employee with excellent problem-solving, communication, and analytical skills. Skilled in managing and troubleshooting complex technical systems, with a commitment to continuous learning and development. Willing and able to share expertise by leading mentoring, and training, while maintaining a focus on safety, efficiency, and professionalism. Driven to meet and exceed goals set by my employer and myself, ensuring high-quality service and customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Core Technology Tech II
Cox Communications
02.2023 - Current
- Installed, maintained, and repaired complex commercial products and services both on-site and remotely, ensuring a high level of customer satisfaction.
- Monitored work schedules and job assignments through the routing system, ensuring timely completion of tasks.
- Provided training to customers on installed services and promoted additional Cox products.
- Provided exceptional customer service as the on-site technical expert, resolving a wide range of residential service issues including video, high-speed internet, telephony, automation services, Cox Homelife Security, and Fiber to the Home (FTTH)
- Collaborated cross-functionally with diverse teams to achieve shared objectives in a timely manner
- Optimized digital resources through routine troubleshooting and proactive system updates
- Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate
- Participated in ongoing professional development opportunities to expand technical knowledge base
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Server at Cayton’s Burger Bistro
The Ritz-Carlton Dove Mountain Spa
04.2021 - 09.2021
- While leading with compassion & accountability, I created unique, memorable and personal experiences for guests
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Resolved customer complaints promptly and professionally to maintain positive reputation
Education
Associate of Science - Cybersecurity
University of Phoenix
Phoenix, AZ06.2025
Associate of Science - Cybersecurity
Pima Community College
Tucson, AZ12.2022
Computer Science -
Northeast Lakeview College
Kitty Hawk, TX11.2019
GED -
Smithson Valley High School
Spring Branch, TX07.2019
Skills
- Operating Systems (Windows, Linux, macOS)
- Strong customer service and problem-solving skills
- Proficient in troubleshooting complex technical issues
- Knowledgeable in using hand tools, power tools, and test equipment
- Computer programming fundamentals
- Accurate data entry and inventory
- Creative
- Networking Fundamentals
- Security frameworks
- Network Security tools
- Network troubleshooting procedures
- Work effectively in a team environment
- Communication skills (verbal and written)
Certification
- CompTIA A+
- CPR
- PCT
- Phlebotomy
Accomplishments
- Monthly Top performing tech.
- Project lead for setting up ONT's and WIFI for Extreme makeover show in Mesa, AZ 2024
- Worked with CET's to fix complex work orders
- Partnered with NTT's to fix network issues and help improve network reliability.
Timeline
Core Technology Tech II
Cox Communications
02.2023 - Current
Server at Cayton’s Burger Bistro
The Ritz-Carlton Dove Mountain Spa
04.2021 - 09.2021
Associate of Science - Cybersecurity
University of Phoenix
Associate of Science - Cybersecurity
Pima Community College
Computer Science -
Northeast Lakeview College
GED -
Smithson Valley High School